Adam: TomHH,   Is your site online? If so, we can schedule a time and work on this together.   Adam, if you give me an email address I'll send you the information.  We're not live yet but I could provide the test address.     Thanks.

Adam:TomHH,   It's strange. We use Cute Live Support everyday. We never have problems with the Question field.   Does other feature work for you? Can you reinstall the application?   I've uninstalled and reinstalled a few times and it's just not working correctly.  Is there any way to contact someone in tech support ...

In order for someone to request a chat they must enter text in the box that reads ''Question'' and then hit the ''Request Chat'' button.  That SHOULD popluate the ''Question:'' field on the chat application on the ''Customers'' tab.  However, it's not populating when I do it.  HOWEVER, if I close the chat box and do that ...

No, it's a standard out of the box page.  If you click on the ''Customers'' icon at the top of the chat windows application, it's the information along the right hand side of the page.    When someone requests a chat and you select their name on the Customers tab, it should appear.  In fact, now that I'm looking at it, the ...

Adam:  The canned messages are stored in a local XML file. The XML file name is snippets.xml.   Right, I got that far.  Just not sure why there wouldn't be an option to use one centralized snippets.xml file when there are multiple operators.     

From the chat application, I'm having two issues in the Customer Profile section.   1) The ''Name'' that appears under Customer Profile always appears as ''admin''.  The url from the site is passing the chat requestor's name and that url is appearing in the ''Referrer'' box.  However, it doesn't seem to be picking up the ...

Is there a maximum number of canned messages that can be created per user?  I'm adding these and suddenly the application isn't taking any more.   Also, can someone explain to me the logic behind having canned messages managed on a user by user basis?  There really should be functionality that will allow for one shared file ...

Hi I'm a new user and was wondering if there was any way to get some metrics from the Cute Live application.  Specifically interested in things like: * Number of chats held within a certain timeframe. * Average lengths of chats. * Average waiting time between the time a person initiated a chat and when they were answered. * Number of ...