I've uninstalled and reinstalled a few times and it's just not working correctly.  Is there any way to contact someone in tech support there to help with this problem?  Because we're in QA with this application right now and frankly, we're just completely stuck as we've made no changes.  It simply isn't working.  The odd part is that it's just the first question that the "chatter" asks.  If they close the window and do it again, it works fine.