In order for someone to request a chat they must enter text in the box that reads "Question" and then hit the "Request Chat" button.  That SHOULD popluate the "Question:" field on the chat application on the "Customers" tab.  However, it's not populating when I do it.  HOWEVER, if I close the chat box and do that process over again, the question IS appearing in the chat application.

 

Is this a bug?

 

I could supply a screenshot and email to someone if I'm not being clear.

 

Thanks.