Hi Kenneth, thanks for the links and advice. We have upgraded a single Operator and after restarting the application, iisreset, we are seeing strange characters coming through in the chat window such as; ^4div style='font-family^2;font-size^2;color^2'^5Hi - This is blah blah blah... Additionally operators did not seem to be able to ...

Hi Community and Support, I purchased a 10 domain Small Business Licence around June 2010, I am only using two domains as of yet, these two were deployed towards the end of 2010, for some time now we have been aware of an issue with IE9 and the operator client giving an error message if IE9 was installed on an operator machine, we have got around ...

I dont want to display all customers to all Agents / Operators.Is there a way to display customers of a department to Agents of that department only? please help  regards..Chandu

Is there a way to provide live support to registered users of my website?I don't want to provide support to anonmous users of my website. please help  regards..Chandu

We are considerering purchasing the upgrade from Live Support Version 4 to 5.  What is new and/or different?

I just installed the Live Support component, and I am having trouble with logging into the Live Support Operator.  I just executed the script to create the database.  I entered the default credentials (admin / admin) to login and I am getting an exception that says ''Failed to connect chat service: The remote server returned an error ...

Hi..          How can i integrate standalone chat server and live chat.Can u help mee...   I use cute livesupport and stand alone chat server , framework 2.0

Here are the sequence of steps followed   1. Opened the website with cutelive support (shows offline) 2. Operator signed in as admin (logs in correctly with operator home page popping up) 3. Operator clicks 'I am Ready ' 3. Refresh the website shows on cutelive support (shows online) 4. customer initiates chat and waits 5. operator ...