Hi,   I just purchased the single domain license.  I had version 1.0 (not 1.1) dll and temp lic. file working perfectly on my site. I removed the .dll, reference, and temp lic. then pushed the new .dll (1.1)-new license-added reference and added appSettings in the webconf.  Now, my site throws an error when I try to change, ...

I'm starting a new thread to ask about the upgrade process from Live Support 3 to Live Support 4.  I downloaded the installation package and read the deployment guide.  This seems to assume that you are deploying a brand-new installation.  What is the process for upgrading an existing installation to version 4?   Also I see ...

costalivin,   It's strange. The ''Enter'' key of operator console should work.  Can you check which version of CuteSoft.chat.dll you are using?   If you are not using version 3.1.1, please upgrade to the lateset version.   http://cutesoft.net/downloads/default.aspx   Please note that  when upgrading you ...

Are you still using the CE version 3.0??   Do you realize you can get free upgrade to the latest version 5.2?   For the error:   Please check your image file names of image gallery folder. It looks like there are some invalid file names...   Keep me posted    

Hi,   Please try the setting below in your web.config, it should fix this error.   <httpRuntime requestValidationMode=″2.0″ />   Regards,   Ken 

I am just reading throug your most recent posts.  I asume you will point me in the direction of a version >= 5.1a and not v5.0?

VonBach,   If you upgrade from 5.x to 5.2, you need to replace the all the asp, lanaguage and javaScritpt files.   If you upgrade from 3.x or 4.x, you need to replace every file.        

I currently have 2  IP licences for CE v3 and I am interested in upgrading to v4. Thanks

 i upgrade again the new zip of this new version as recommended.  I still have problem whit templates.  I can not open or edit a new template or add new I get error on page.   different error received:   '' file in not in directory!/999.htm:~/''   the directory is true .    

Hi, I'm currently using version 5.3.  Can you tell me what I need to do to upgrade to 6.0?  Is there something I install, or do I just replace the cutesoft dll in the bin folder?  Thanks for the help Phil