I want to add some more info. Yesterday I have logged out the operator client after a full day of work and I wrote down all the IP of the visitors visitors ''visiting'' our web site since 9 hours. This morning I have logged in again (so after 12 hours) and some of the visitors are still there, connected since 21 hours, it is unrealistic, ...

I have no code that reloads the page, the only code is the Google Analytics one. Please note that now I see customers connected since this morning, so about 9 hours, which is impossible! Our web site is an ecommerce, so customers do not stay so long :)

Adam,   I have followed your suggestions and if I put the mouse cursor on the time column, the time changes every 10 seconds, this is the same for all listed visitors, which is impossible that all the visitors keep clicking all together for more than 8 hours.   From what I can see now all the listed visitors are there since 6 hours, ...

Adam,   I've seen that some problems have been solved but not this one. I have installed ver. 5 and reboot the server. After the first login, I see some visitors listed in the operator client, the list is updated as soon as customers connect or disconnect, but the list I found after the first login in the mornig remain frozen, so at ...

I would like to add something to phat_bastard's comments:   What's about the wrong connection time reported in the client? I see a list of customers (about 20 while I'm writing) connected to the site since 8 hours...   ... and BTW, what is your ETA to respond to a support request of licensed customers? Looks like ...

Thanks Terry to answer my support request after 8 days, this is really ''quick'' considering that I've paid for this software. I have never seen in my life a Windows application that do not support Windows shut down event, never.   ''We will support that soon'' If soon follows the same timing you need to respond to support question, I ...

Adam,   this problem has been reported by me and phat_bastard one month ago, to me you have not responded in both messages, to phat_bastard you said that the problem is confirmed and that you will solve soon... twenty days ago... Well, almost one month is not ''soon''...   Today I after several crashes I found out that the ...

In my previous post I have already wrote this, but got ignored...   The operator client -if running- prevents Windows VISTA SP1 to shut-down. If I try to shut down whitouth closing the operator client, the screen gets black and a message similar to this one (sorry I have to translate in English) ''operator ...

I have found two problems on the operator software running on Vista Business SP1:   1) it is impossible to shut down Windows while the operator suftware is running in background, you have to close the software first 2) after wake up from standby the operator client gets disconnected and the only way to reconnect is to close and start ...

First I want to say that Live Support work good and I'm satisfied. We have replaced Bold Chat, so no monthly fee anymore and multiple operators.   Having said that, here my proposals to improve the software:   GENERAL 1) Would be great to keep the design of the chat window separated to the whole package so that if we change the ...