I would like to add something to phat_bastard's comments:

 

What's about the wrong connection time reported in the client? I see a list of customers (about 20 while I'm writing) connected to the site since 8 hours...

 

... and BTW, what is your ETA to respond to a support request of licensed customers? Looks like that "quick support" for you means many days... Some requests are really old and got little/no attention from your side.

My patience reached the limit.