We use the live support with the supervisor CSR having a 9'' Doublesight USB monitor.  The app runs over there and when needed they drag it over to their main screen.   This cause a spike in CPU usage (the last I saw was 65% from 1-5% normally) and then a while of lag time until the screen catches up.  Has anyone else seen this ...

Thanks I appreciate the quick responses on this board.   Steve

IE 8 Windows 7     What I did was type a response and then wait for the agent to respond,  after they respond I have not gotten focus in the typing area.  If you want to contact me I can show you on a server thanks   Steve

  When customer is chatting the focus of the window is lost after sending message, while waiting you have to click to type response back to operator.  Is there a way to return the focus to the message typing area.  I found myself typing nowhere while testing.   Thanks   Steve

In evaluating the product a number of questionshave come up one is the time the pop-up tells an operator that there is someone waiting.  The tray pop up lasts about ten seconds, Our people are answering phones as well and are not always on the screen can this time be extended or some other visual added (our current program hides the task bar ...