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Chat

Last post 03-02-2011, 5:23 AM by wexy. 4 replies.


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09-26-2007, 12:48 PM 33841

Cloey
Joined on 09-21-2007
Posts 8

Chat

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We have taken out all modules on the site except our chat. Our Server (Web Secure Stores) has been monitoring our site in a special "pool". They can't find the problem on Their side. We're using DotNetNuke (4) Our Site keeps going down with only the chat module on it.

Do you have any suggestions as far at the Module we bought from Cute Chat last week?

Cloey

09-26-2007, 12:56 PM 33842 in reply to 33841

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Chat

Reply Quote

Cloey,

Can you explain the problem in more details? Did you get any error message?

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

09-26-2007, 1:59 PM 33846 in reply to 33842

Cloey
Joined on 09-21-2007
Posts 8

Re: Chat

Reply Quote

The following information was sent on to Karen@cutechat.net as per her request:

Here is my original post... plus further comments on the problem between two computer progarammers talking in private on Cute Chat on the issue:

webserverstores.com not recognizing that you purchased the program out right....This is what I found in page one source code...

Please wait, connecting to server...

The connection to the chat server is lost. The License for CuteChat is not valid. You are using a domain license file. The domain name in the license file doesn't match the actual domain name (websecurestores.com) of the web site.

We are having problem with the chat program It has been filling up the application pool on the server at the hosting company "websecurestore.com". Upon the last occurance, one of the members got the following:

On the main page code....(I can't get line numbers, so you'll have to really look for it) there is a double } they are about two lines apart but the second one should not be there...it would put a stop on the program. It could be something as simple as a typo error. Other than that the code looks good

Please wait, connecting to server...
The connection to the chat server is lost. The License for CuteChat is not valid. You are using a domain license file. The domain name in the license file doesn't match the actual domain name (websecurestores.com) of the web site.

It appears that the server websecurestores.com is seeing TWO copies of the chat program, one paid, one free and they are conflicting with the bandwidth alotment.

The chat program tried to go here http://jurorthirteen.31.websecurestores.com which is the subdomain DNS provided by the hosting company until the real DNS "www.jurorthirteen.com was set up. Does this mean a need a license with both name in it?

Also I'm using DNN 04.05.05 and below are some of the errors that where trapped by the event log at the time of the lock up. I really need to resolve this problem could you please help us on this?

AssemblyVersion: 04.05.05
PortalID: 0
PortalName: Juror Thirteen
UserID: -1
UserName:
ActiveTabID: 36
ActiveTabName: Home
RawURL: /DesktopModules/CuteSoft_Client/CuteChat/chat.rane.aspx?type=invoke&rand=1190827171093-0.8057820274878149
AbsoluteURL: /DesktopModules/CuteSoft_Client/CuteChat/chat.rane.aspx
AbsoluteURLReferrer: http://www.jurorthirteen.com/DesktopModules/CuteSoft_Client/CuteChat/CH_MainForm.Aspx?Location=Lobby&LocationId=6
UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 2f5d2d82-a0ef-47d8-a94a-e81cfad15532
InnerException: Unhandled Error:
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Number.FormatInt32
StackTrace:
Message: System.Exception: Unhandled Error: ---> System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown. at System.Number.FormatInt32(Int32 value, String format, NumberFormatInfo info) at System.Int32.ToString(String format, IFormatProvider provider) at System.Text.StringBuilder.AppendFormat(IFormatProvider provider, String format, Object[] args) at System.String.Format(IFormatProvider provider, String format, Object[] args) at DotNetNuke.Security.Permissions.ModulePermissionController.GetModulePermissionsDictionary(Int32 TabId) at DotNetNuke.Security.Permissions.ModulePermissionController.GetModulePermissionsCollectionByModuleID(Int32 ModuleId, Int32 TabId) at DotNetNuke.Entities.Modules.ModuleController.FillModuleInfo(IDataReader dr, Boolean CheckForOpenDataReader, Boolean IncludePermissions) at DotNetNuke.Entities.Modules.ModuleController.GetModuleByDefinition(Int32 PortalId, String FriendlyName) at DotNetNuke.Entities.Portals.PortalSettings.GetSiteSetting(Int32 PortalId, String SettingName) at DotNetNuke.HttpModules.UrlRewriteModule.OnBeginRequest(Object s, EventArgs e) at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) --- End of inner exception stack trace ---
Source:
Server Name: WSS31

AssemblyVersion: 04.05.05
PortalID: 0
PortalName: Juror Thirteen
UserID: -1
UserName:
ActiveTabID: 36
ActiveTabName: Home
RawURL: /DesktopModules/CuteSoft_Client/CuteChat/chat.rane.aspx?type=invoke&rand=1190827129017-0.8349461771284947
AbsoluteURL: /DesktopModules/CuteSoft_Client/CuteChat/chat.rane.aspx
AbsoluteURLReferrer: http://www.jurorthirteen.com/DesktopModules/CuteSoft_Client/CuteChat/CH_MainForm.Aspx?Location=Lobby&LocationId=6
UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506)
DefaultDataProvider:
ExceptionGUID: 7bd037fd-eb12-4030-b3b3-15a7ba6c1973
InnerException: Unhandled Error:
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Web.Caching.ExpiresBucket.GetFreeExpiresEntry
StackTrace:
Message: System.Exception: Unhandled Error: ---> System.NullReferenceException: Object reference not set to an instance of an object. at System.Web.Caching.ExpiresBucket.GetFreeExpiresEntry() at System.Web.Caching.ExpiresBucket.AddCacheEntry(CacheEntry cacheEntry) at System.Web.Caching.CacheExpires.Add(CacheEntry cacheEntry) at System.Web.Caching.CacheSingle.UpdateCache(CacheKey cacheKey, CacheEntry newEntry, Boolean replace, CacheItemRemovedReason removedReason, Object& valueOld) at System.Web.Caching.CacheMultiple.UpdateCache(CacheKey cacheKey, CacheEntry newEntry, Boolean replace, CacheItemRemovedReason removedReason, Object& valueOld) at System.Web.Caching.CacheInternal.DoInsert(Boolean isPublic, String key, Object value, CacheDependency dependencies, DateTime utcAbsoluteExpiration, TimeSpan slidingExpiration, CacheItemPriority priority, CacheItemRemovedCallback onRemoveCallback, Boolean replace) at System.Web.Caching.Cache.Insert(String key, Object value, CacheDependency dependencies, DateTime absoluteExpiration, TimeSpan slidingExpiration) at DotNetNuke.Services.Cache.FileBasedCachingProvider.FBCachingProvider.Insert(String CacheKey, Object objObject, CacheDependency objDependency, DateTime AbsoluteExpiration, TimeSpan SlidingExpiration, Boolean PersistAppRestart) at DotNetNuke.Common.Utilities.DataCache.SetCache(String CacheKey, Object objObject, TimeSpan SlidingExpiration, Boolean PersistAppRestart) at DotNetNuke.Common.Utilities.DataCache.SetCache(String CacheKey, Object objObject, TimeSpan SlidingExpiration) at DotNetNuke.Entities.Modules.ModuleController.GetModuleSettings(Int32 ModuleId) at DotNetNuke.Entities.Portals.PortalSettings.GetSiteSetting(Int32 PortalId, String SettingName) at DotNetNuke.HttpModules.UrlRewriteModule.OnBeginRequest(Object s, EventArgs e) at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) --- End of inner exception stack trace ---
Source:
Server Name: WSS31

AssemblyVersion: 04.05.05
PortalID: 0
PortalName: Juror Thirteen
UserID: 9
UserName: Buttons
ActiveTabID: 36
ActiveTabName: Home
RawURL: /DesktopModules/CuteSoft_Client/CuteChat/chat.rane.aspx?type=invoke&rand=1190827098524-0.7513070123319074
AbsoluteURL: /DesktopModules/CuteSoft_Client/CuteChat/chat.rane.aspx
AbsoluteURLReferrer: http://www.jurorthirteen.com/DesktopModules/CuteSoft_Client/CuteChat/CH_MainForm.Aspx?Location=Lobby&LocationId=6
UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 7e0f7061-e410-4677-a1ff-618502acdfd9
InnerException: Unhandled Error:
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.String.Concat
StackTrace:
Message: System.Exception: Unhandled Error: ---> System.Configuration.ConfigurationErrorsException: An error occurred creating the configuration section handler for system.web/httpHandlers: Exception of type 'System.OutOfMemoryException' was thrown. (C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\web.config line 152) ---> System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown. at System.String.Concat(String str0, String str1, String str2, String str3) at System.Web.Configuration.HttpHandlerActionCollection.GetElementKey(ConfigurationElement element) at System.Configuration.ConfigurationElementCollection.GetElementKeyInternal(ConfigurationElement element) at System.Configuration.ConfigurationElementCollection.BaseAdd(ConfigurationElement element, Boolean throwIfExists, Boolean ignoreLocks) at System.Configuration.ConfigurationElementCollection.BaseAdd(ConfigurationElement element) at System.Configuration.ConfigurationElementCollection.OnDeserializeUnrecognizedElement(String elementName, XmlReader reader) at System.Configuration.ConfigurationElement.DeserializeElement(XmlReader reader, Boolean serializeCollectionKey) at System.Configuration.ConfigurationSection.DeserializeSection(XmlReader reader) at System.Configuration.RuntimeConfigurationRecord.RuntimeConfigurationFactory.CreateSectionImpl(RuntimeConfigurationRecord configRecord, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentConfig, ConfigXmlReader reader) at System.Configuration.RuntimeConfigurationRecord.RuntimeConfigurationFactory.CreateSectionWithFullTrust(RuntimeConfigurationRecord configRecord, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentConfig, ConfigXmlReader reader) at System.Configuration.RuntimeConfigurationRecord.CreateSection(Boolean inputIsTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentConfig, ConfigXmlReader reader) at System.Configuration.BaseConfigurationRecord.CallCreateSection(Boolean inputIsTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentConfig, ConfigXmlReader reader, String filename, Int32 line) --- End of inner exception stack trace --- at System.Configuration.BaseConfigurationRecord.EvaluateOne(String[] keys, SectionInput input, Boolean isTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentResult) at System.Configuration.BaseConfigurationRecord.Evaluate(FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentResult, Boolean getLkg, Boolean getRuntimeObject, Object& result, Object& resultRuntimeObject) at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject) at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject) at System.Configuration.BaseConfigurationRecord.GetSection(String configKey, Boolean getLkg, Boolean checkPermission) at System.Configuration.BaseConfigurationRecord.GetSection(String configKey) at System.Web.Configuration.RuntimeConfig.GetSectionObject(String sectionName) at System.Web.Configuration.RuntimeConfig.GetSection(String sectionName, Type type, ResultsIndex index) at System.Web.Configuration.RuntimeConfig.get_HttpHandlers() at System.Web.HttpApplication.GetHandlerMapping(HttpContext context, String requestType, VirtualPath path) at System.Web.HttpApplication.MapHttpHandler(HttpContext context, String requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig) at System.Web.HttpApplication.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) --- End of inner exception stack trace ---
Source:
Server Name: WSS31

03-02-2011, 5:23 AM 66504 in reply to 33846

wexy
Joined on 03-02-2011
Posts 3

Re: Chat

Reply Quote

I often encountered that before during chatting with my friends. Sometimes the problem is the low internet connection. Also, sometimes is the server itself. There are times that we think there is nothing wrong but it will automatically back down.

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