Support forums - No chat images but text only links

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No chat images but text only links

Last post 06-09-2009, 1:03 PM by sroszko. 2 replies.


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06-09-2009, 12:03 PM 52902

sroszko
Joined on 10-26-2006
Posts 9

No chat images but text only links

Reply Quote

We are currently evaluating live support to take the place of LivePerson.

We do not want to use the chat images but text only links.

Also if there is no operator online, ideally there would be no link or info about live support, just blank.

-Steve

06-09-2009, 12:12 PM 52904 in reply to 52902

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: No chat images but text only links

Reply Quote

Steve,

Please open CuteSoft_Client\CuteChat\Support-Image-Button.js.aspx and find the following code:

function WriteLiveSupportButton()
{
var ImageURL='<%= CuteChat.ChatWebUtility.HasReadyAgents()/*HasOnlineAgents()*/?URL_live_help_online_image:URL_live_help_offline_image %>';
ImageURL= "<img title=\"support chat\" src=\""+ImageURL+"\" border=0>";
// write the live support button to the page
document.write('<a href=\"###\" onclick=\"OpenLiveSupport()\">'+ImageURL+'</a>');
}

It's straightforward. You can modify it to meet your own requirement.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

06-09-2009, 1:03 PM 52909 in reply to 52904

sroszko
Joined on 10-26-2006
Posts 9

Re: No chat images but text only links

Reply Quote

Perfect. Very simple:

    //var ImageURL='<%= CuteChat.ChatWebUtility.HasReadyAgents()/*HasOnlineAgents()*/?URL_live_help_online_image:URL_live_help_offline_image %>';
   //ImageURL= "<img title=\"support chat\" src=\""+ImageURL+"\" border=0>";
   // write the live support button to the page
   //document.write('<a href=\"###\" onclick=\"OpenLiveSupport()\">'+ImageURL+'</a>');

   var ImageURL='<%= CuteChat.ChatWebUtility.HasReadyAgents()/*HasOnlineAgents()*/?"<a href=\"###\" onclick=\"OpenLiveSupport()\">LIVE CHAT</a>":"" %>';
   document.write(ImageURL);