Hi,

 

I am working with cute live support. its an amazing tool to use.

But unfortunately I am not able to install it.

 

The client application is working perfectly but when I am doing login at operator side,

I am getting exception as below

 

---------------------------
http://192.168.9.55/LiveSupport/CuteSoft_Client/CuteChat/SupportService.asmx
Server side error:System.Net.WebException: The request failed with HTTP status 404: Not Found.

   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at LiveSupport.CuteChatService.SupportService.SupportLogin(String loginName, String password)

   at LiveSupport.LoginForm.button1_Click(Object sender, EventArgs e)

 

I am following the steps as shown in deployment.htm.

Please tell me if I am doing anything wrong.

 

Please help me out.

 

Thanks,

Irfan

Irfan,

When you initially open the program you will see the screen below:

You can set default value of Web service Url by editng LiveSupport.exe.config file.

<add key="CuteChatServiceUrlBase" value="http://yoursite.com"/>

If the Web service Url you entered doesn't match the exact location of  CuteSoft_client folder, you will get this error.

 

For example, if your site name is abc.com and you upload CuteSoft_client folder to the root of your web site, the value of Web service Url should be: http://abc.com.