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Unable to create operator

Last post 03-21-2008, 10:20 AM by Adam. 3 replies.


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03-20-2008, 3:11 PM 38210

worldpresent
Joined on 03-20-2008
Posts 2

Unable to create operator

Reply Quote

We just purchased the live support software.

Everything seems to work fine till you want to add aditional operators.

When I try to add it via the webpage I got the error as in the screenshot below:

When I try to make an operator via the client software nothing happens. I am able to make a department via the web and client.

Has anyone a solution for my problem?

Thanks in advance.

Eric-Jan de Wolf (ejdewolf@worldpresent.nl)

03-20-2008, 9:07 PM 38220 in reply to 38210

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Unable to create operator

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worldpresent,

1. Are you using custom httpModule? Can you check your web.config file?

If your custom httpModule has bugs, you may receive this error.

2. The "create opeators" page uses ASP.NET validator controls.

a. Make sure the files under aspnet_client match your asp.net framework version.

b. Check IIS and make sure that the .axd extension is mapped in the IIS application to the same place the .aspx is mapped.
If your extension is not properly mapped, then it wouldnt get processed by the aspnet_isapdi.dll.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

03-21-2008, 7:42 AM 38235 in reply to 38220

worldpresent
Joined on 03-20-2008
Posts 2

Re: Unable to create operator

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Adam,

1) we don't use custom http module

2)

a. we don't have any files in the aspnet_client folder
b. .axd and .aspx ar mapped to the same DLL

Is it possible to add operators manualy?

I just installed the dotnetlivehelp chat software (demo) and that is working properly....! This is ofcourse also .NET.

Eric-jan

03-21-2008, 10:20 AM 38240 in reply to 38235

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Unable to create operator

Reply Quote

For some reasons, your .net installation is not correct.

I think all pages of your site which contains the asp.net validator control will have problems.

You can get this control work right away if you remove all validator controls of the page.

>>I just installed the dotnetlivehelp chat software (demo) and that is working properly....! This is ofcourse also .NET.

That's possible. As the product you mentioned doesn't validate all user inputs at all.

You have two solutions.

1. Quick solution.

Open ManageUsers.aspx file and remove all validator controls.

(This will work, but you should validator the user input)

<asp:RequiredFieldValidator id="RequiredFieldValidator1" runat="server" ErrorMessage="Username is required"
             ControlToValidate="UsernameBox" Display="Dynamic"></asp:RequiredFieldValidator>
            <asp:RegularExpressionValidator runat="server" ControlToValidate="UsernameBox" ErrorMessage="Please keep Username one word with no spaces or special characters."
             ValidationExpression="^[a-zA-Z0-9\._-]+$" ID="Regularexpressionvalidator1"></asp:RegularExpressionValidator>

2. Fix your server

http://www.google.ca/search?num=100&hl=en&newwindow=1&rlz=1T4GGLJ_enCA247&q=webform_postbackoptions+validator&btnG=Search&meta=lr%3D