Windows Authentication for Operator Windows App ...

Last post 09-07-2007, 9:47 AM by jcurran. 1 replies.
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  •  09-04-2007, 1:46 PM 33222

    Windows Authentication for Operator Windows App ...

    Is there any way to make the Operator Application use Windows Authentication or any plans to add the ability in the future?
    Thanks!
  •  09-07-2007, 9:47 AM 33370 in reply to 33222

    Re: Windows Authentication for Operator Windows App ...

    Adam, 
     
    I think I found a work-around by authenticating Support Operators using DirectoryServices in the SupportLogin() method of the Global.asax.
     
    However, I also need to auto-register operators in a particular Active Directory Group (without going through the process in the video).  I that Support Operators get added to the CuteSupportOperator table but what else happens behind the scenes in order to register an operator?  When I manually add a user to that table, they can open the operator client but as soon as a customer connection comes in, I get the following error:
     
          "Unable to connect to chat server.  Click OK to retry, or click "CANCEL to ignore the connection.  There is an error in XML document (1, 806)"
     

    Thanks.
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