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Adam: adilaleem, If you want to add the operators, you have to register them first. In the top area of the page, you can find a register button. For more details, please check this movie: http://cutesoft.net/Live-Support/Deployment/Live_Support_standalone/setupoperator.html Keep me posted I have followed this and it is not working. I have tried it in IE7 and Firefox2.0.0.3 If you enter a name into the search field that is not This is what shows after you hit search. There is no way to add an operator if he is not in the search results already. How do I get him to show up in the results? Search User Name Search Results: User Name