I'm trying to do custom integration w/ our webapp, so I've done the usual things (copy Cutesoft_client folder underneath, add javascript to my home page, etc.).

In my global.asax, I have this:
        Public Function GetUserIdentity() As CuteSoft.Chat.UserIdentity Implements CuteSoft.Chat.IHttpApplicationUserAdapter.GetUserIdentity
            Dim id As String = GetUserUniqueName()
            If (id Is Nothing) Then
                Return CuteSoft.Chat.UserIdentity.CreateNull()
            End If
            Dim identity As CuteSoft.Chat.UserIdentity = New CuteSoft.Chat.UserIdentity(id, Nothing, Context.Request.UserHostAddress)
            Return identity
        End Function


GetUserUniqueName() returns either "null/nothing" or the currently logged in username (users can log into our web site and usernames are unique).
Unfortunately, in the livesupport operator client, it doesn't show any users.

In the CuteSupportCustomer database, I can see the user, but the DisplayName is null and no users are listed in the livesupport operator client.

The online icon on the website displays "online" for the chat operator, but when you try chatting, it says you're 1st in the queue and never contacts the chat operator client.

I put breakpoints at all the APIs in global.asax, but nothing unusual is happening that I can see.  I think the chat operator client gets the web site visitor list using something else...

Any idea why the chat operator client can't see web site visitors? :-P

Not sure this helps, but in the CuteChatUser table, the logged in users to the web site do show up.  Looks like this is a table of all visitor names that show up on the site and are logged by the cutechat javascript code.

However, their sessions don't show up in the CuteSupportCustomer table.  I think this causes them to not show up to the livesupport operator client.

p.s., you might want to rename the "PubicProperties" columns in your tables.  Pubic means something a lot different than Public ;-)

Well, that was a dumb thing to do :-P

I tested live support on its own web site first, then added it to my site linking to the livesupport site, then tried to integrated it directly into my site.

When I integrated it directly, I forgot to change the path links to the cutesoft client in the BLOCKED SCRIPT
<script src="http://cutesoft.net/<standalonesite>/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx">
I changed <standalonesite> to point to my web site where I put the CuteSoft_Client directory instead of the standalone directory where livesupport was installed for the first two steps and now I can see visitors :-)