CuteChat loses Connection to Server after opening a chat window for the third time

Last post 12-20-2006, 6:17 AM by iph_philipp. 5 replies.
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  •  08-16-2006, 5:31 AM 21879

    CuteChat loses Connection to Server after opening a chat window for the third time

    Hello
     
    We are using CuteChat version 3.1 Integration Package and running it on a IIS 6 where we have encountered a strange problem. At first glance, it seems to run well, but when clicking on a contact for the third time, the chat window opens but nothing is displayed in there. The connection seems to be lost afterwards as other links no longer work.  Strangely, the first and second time a chat window opens, this works all well and one can chat. Having anaylised this in a network tool, it seems, that no request is sent to the server the third time, maybe the problem actually occcures when one clicks on a chat window the second time.
     
    This is what happens if the web application runs on a IIS 6 with Windows Server 2003 under .NET 2.0.50727. The application pool the application works in has only one worker process enabled (Web Garden -> Maximum number of worker processes = 1). Running the same version of our webapplicaton on a IIS 5, CuteChat works well.
     
    Does anyone know what could be the reason and  how the IIS 6 must be configured (if the problems is actually there). I appreciate any help.
     
    Greetings and thanks in advance
     
    Daniel
  •  08-17-2006, 1:52 AM 21929 in reply to 21879

    Re: CuteChat loses Connection to Server after opening a chat window for the third time

    Daniel,

    If you are using II6, please set web garden setting to 1. 

    Please check this thread for details: 


    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

    Filed under:
  •  08-18-2006, 10:40 AM 21974 in reply to 21929

    Re: CuteChat loses Connection to Server after opening a chat window for the third time

    Adam,

    As Daniel has written, the web garden is set to 1.
    There must be a difference in IIS5 vs. IIS6 causing this problem... anbody having an idea?

    Thanks and cheers,

    Thomas

  •  08-21-2006, 4:04 AM 22002 in reply to 21974

    Re: CuteChat loses Connection to Server after opening a chat window for the third time

    We think this is related to HTTPCompression enabled. Please see:
     
     
    Regards
    Philipp
  •  08-22-2006, 3:47 PM 22041 in reply to 22002

    Re: CuteChat loses Connection to Server after opening a chat window for the third time

    Guys,
     
    Please download the control again and add the following entry in your web.config file:
     
    <add key="CuteChat.DisableZipCompress" value="true" />
     
    If your application is running under multi-server environment or Web Garden, please add the following entry in your web.config file:
     
    <add key="CuteChat.MultipleServerMode" value="true" />
     
    Keep me posted

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  12-20-2006, 6:17 AM 25243 in reply to 22041

    Re: CuteChat loses Connection to Server after opening a chat window for the third time

    Hello
     
    Somehow strange. We have added this key <add key="CuteChat.DisableZipCompress" value="true" /> in our web.config and on our web server http compression is enabled. Now when we test the client browser hangs after the second click. We then disabled the http compression of the CuteChat directory (IIS) and things where working again.
     
    We are using the lates build. Does this setting really have an impact? Any other way we could fix this. We do not have access to the productive server and making them change the http compression of the CuteChat folder will be quite difficult. A setting in the CuteChat application would be much easier.
     
    What are we doing wrong?
    Support would be highly appreciated.
    Philipp
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