Support forums - Cutechat.lic file

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Cutechat.lic file

Last post 07-02-2005, 3:41 PM by RileyM. 5 replies.


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06-28-2005, 11:24 PM 8134

RileyM
Joined on 06-28-2005
Posts 4

Cutechat.lic file

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I have purchased the single domain license and have received my new cutechat.lic file. I have replaced the file on the server but I am still getting the demo timed out error. Have I missed a step some where?

06-29-2005, 1:32 AM 8137 in reply to 8134

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Cutechat.lic file

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Please write to sales@cutesoft.net and specify the email address used when purchasing the product.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

06-30-2005, 8:19 AM 8215 in reply to 8137

RileyM
Joined on 06-28-2005
Posts 4

Re: Cutechat.lic file

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Email was sent yesterday

07-01-2005, 10:59 PM 8280 in reply to 8215

RileyM
Joined on 06-28-2005
Posts 4

Re: Cutechat.lic file

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I would still like some insight on this. I have found nothing in past post and the knowledge base on this site leaves a lot to be desired. There was no instructions in the zip file that was sent to me after paying my money. A 4 day process from placing the order to receiving the lic file. I understand that this is more than likely not your full time job, but you are taking peoples money and I feel that the support went south soon after the money transaction. Please can I get some assistance her? I feel that the file I was sent may be either corrupt or configured incorrectly.

It is based on the domain of my site perhaps there is something my hosting provider is doing that is keeping the file from working correctly. Again some helpful insight would allow me to trouble shoot this.

07-02-2005, 10:38 AM 8282 in reply to 8280

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Cutechat.lic file

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Riley,

I am sorry for the late response. We are in Canada. July 1st is our Canada Day.

We will resolve this problem today.

07-02-2005, 3:41 PM 8290 in reply to 8282

RileyM
Joined on 06-28-2005
Posts 4

Re: Cutechat.lic file

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Adam and CuteSoft staff I will do the right thing here and say I am sorry for the frustration that I vented. I knew yesterday was Canada Day. I just didn't think about it and for that I am sorry.

Thank you for getting to it today.