We have a single user that is having problems loading CUTE content on her laptop.  If she uses another laptop, everything works fine.  We are checking her IE install settings , but we also noticed this difference in one of the script tags that was generated by CUTE:

Page that does not work:

Cute/CuteSoft_Client/CuteEditor/Load.ashx?type=scripts&file=Gecko_Loader">

Page that works fine: 

Cute/CuteSoft_Client/CuteEditor/Load.ashx?type=scripts&file=IE_Loader">

Can you give us any info as to how CUTE would Identify an IE browser as a Gecko browser?   Are there particular settings I should check?

Thanks much!

Dave 

Dave,

Please ask your customer to check what 'useragent' of his IE browser ,

by browsing this website :

http://whatsmyuseragent.com/ 

And then post the useragent here .

I think the IE's useragent string is modified by some software . 

Regards,
Terry 

Thank you for that pointer - the whatsmyuseragent site identified the fact that they had Chrome Frame installed, unbeknownst to them.  We uninstalled that, and everything is working.

Thanks for your help!

Dave