Support forums - Does Live Support capture guest URL and Referrer URL anywhere?

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Does Live Support capture guest URL and Referrer URL anywhere?

Last post 11-25-2011, 12:36 PM by Kenneth. 3 replies.


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11-23-2011, 11:15 AM 71605

kazi1
Joined on 11-22-2011
Posts 2

Does Live Support capture guest URL and Referrer URL anywhere?

Reply Quote

In live operator if I un check Hide Details I can see guest URL and Referrer url. Is that logged anywhere in database?

11-24-2011, 8:43 AM 71617 in reply to 71605

Kenneth
Joined on 02-13-2008
Posts 3,886

Re: Does Live Support capture guest URL and Referrer URL anywhere?

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Hi kazi1,

We did not save the URL and Referrer url into the database.

Regards,

Ken

11-25-2011, 11:59 AM 71641 in reply to 71617

kazi1
Joined on 11-22-2011
Posts 2

Re: Does Live Support capture guest URL and Referrer URL anywhere?

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Is there a way to extend that. It would be a good visitor tracking feature. It would be good if we can log any visitor information (even they did not initiate a chat) with the relation to session table.

Thanks,

11-25-2011, 12:36 PM 71642 in reply to 71641

Kenneth
Joined on 02-13-2008
Posts 3,886

Re: Does Live Support capture guest URL and Referrer URL anywhere?

Reply Quote

Hi kazi1,

Sorry, for now can not achieve this requirement.

Regards,

Ken