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Citrix environment - Toolbar buttons and content are not displayed

Last post 06-16-2011, 12:15 PM by Eric. 3 replies.
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  •  06-14-2011, 8:17 AM 67952

    Citrix environment - Toolbar buttons and content are not displayed

    Reply Quote

    Hi Support team,

    My name is Adrian and I work with viDesktop.

    We use CuteSoftEditor for .NET version 6.2

    The component is included in our .NET viDesktop web application.

    One of our clients is reporting problems in their Citrix
    environment.
     
    The Toolbar buttons and the content are missing.
     
    I looked up your Support site and there seem to be other reports
    of issues in Citrix:

    http://cutesoft.net/forums/post/34331.aspx

    http://cutesoft.net/forums/post/2300.aspx

    http://cutesoft.net/forums/post/53629.aspx

    Can you please advise how we can help our client?

    Is it a Citrix security issue or a coding issue in our
    application?

    Thank you,

    Adrian | viDesktop – Programmer/Analyst | adrian.tudor@videsktop.com

  •  06-15-2011, 10:02 PM 67984 in reply to 67952

    Re: Citrix environment - Toolbar buttons and content are not displayed

    Reply Quote
    Hi atudor,
     
    Is your site online? If so, please create a test page by the code below and post the test page url. I will check it and get back to you as soon as possible.
     
    <%@ Page Language="C#" %>

    <%@ Register Assembly="CuteEditor" Namespace="CuteEditor" TagPrefix="CE" %>
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head id="Head1" runat="server">
        <title>example</title>
    </head>
    <body>
        <form id="form1" runat="server">
            <CE:Editor ID="editor1" runat="server">
            </CE:Editor>
        </form>
    </body>
    </html>
     
     
    Regards,
     
    Ken

  •  06-16-2011, 10:38 AM 67999 in reply to 67984

    Re: Citrix environment - Toolbar buttons and content are not displayed

    Reply Quote
    Thanks Ken,
     
    The web application runs on an internal network server with one of our clients.
    They experience the problem when their employees connect via Citrix from home to their internal network.
    I don't think that you can test this from your end since they will not allow you into their network.
    This is not a public website.
     
    Please let me know how else we can help.
    I have a set of print screens that I can email to you.
    I tried to upload the file but I get this error: "You do not have permission to upload or link to files.  Please contact your system administrator."
     
    Is there any way that I could get notified at my work email address when you reply to my post?
    Otherwise I have to keep checking the support website a few times per day.
     
    Thank you,
    Adrian

  •  06-16-2011, 12:15 PM 68002 in reply to 67999

    Re: Citrix environment - Toolbar buttons and content are not displayed

    Reply Quote
    Hi Adrian,
     
    Please come to LiveSupport at http://CuteSoft.net , click on the big blue button on top that reads "online". We are here Monday - Friday between 9:30am and 17:30pm Eastern Standard Time. I will send you gotomeeting link, you can share your desktop and demo this issue to me.
     
    If desktop sharing is not available for you, please forward sreenshots to eric@cutesoft.net
     
    Thanks for asking
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