Some users have been complaining about not being able to upload some of their images. They get the following error message: 

 

Not all users are reporting this problem, only a few.

 

We recently switched the uploader to the "IFrame" method and I was wondering if this problem is linked to the fact that we are nolonger using the Flash uploader? This is how we switched the uploader:

 

<ce:uploader id="InputFile" runat="server" UploadType="IFrame"></ce:uploader>

 

Notice the error message says the size of the current image is "undefined". What does that mean?

Hi frJericho ,

 

Try this way

 

1.  Open file "\CuteSoft_Client\CuteEditor\Configuration\Security\Default.config".

 

2.  Find section below

 

 

3. Change it to a large value

 

 

 

Regards,

 

ken

Ken,

 

the issue is not that MaxSize is too small. The problem is that CuteEditor thinks the size of the file is "undefined". Also, look at the sample image I have attached to my post and you'll see the image is around 100kb, well below the 150kb maximum size.

Hi frJericho,

 

Get issue "undefined B" because the user using IFrmae mode for upload and the file size larger than the size you set.

 

Please try change the maximum size to a large value and upload your 100 kb image again. It should work.

 

Regards,

 

ken

Why would a 100kb image be too large if the MaxSize is 150kb?

Hi frJericho,

 

Can you send the test image(the 100kb image what you are testing) to Kenneth@CuteSoft.net? I will check it and get back to you as soon as possible.

 

Regards,

 

Ken

I have already attached it to my original post.