We have a user who cannot get the file selection dialog on his computer.  He's running a Vista machine and tried with two seperate browsers, IE 9 and Firefox 3.5 or 3.6.  He says the cursor doesn't change when he mouses over the Selected Files link and clicking produces no results.  Other users with the same configuration are not having any problems.  Are there any settings on his machine that could be producing this result or restricting the tool's abilities?  Thanks in advance!

Dear rgettel,

 

Can you let that user test http://ajaxuploader.com/Demo/select-multiple-files-upload.aspx ?  Can that user choose files in this example?

 

Thank you for asking

Eric@cutesoft.net

The user had Silverlight installed on his machine.  He uninstalled Silverlight and the control worked fine.  Not sure that will help everyone who looks at this thread but he's up and running now.  Thanks for the help!

Dear rgettel,

 

I tested our online demo(http://ajaxuploader.com/Demo/), i used silverlight mode, it works fine on my end. If that user reinstall silverlight and then test our online demo, does it work fine?

 

Thanks for asking

Eric@cutesoft.net

Hey Eric,

   We've had another user contact our helpdesk with the same issue.  We offered uninstalling Silverlight as a workaround and his IE started working but in both cases their Firefox no longer worked.  Both were running Firefox 4.0.1.  Here in our office Firefox 4.0.1 works fine with the uploader.

Thanks,

Rocky

Dear rgettel,

 

http://ajaxuploader.com/Demo/select-multiple-files-upload.aspx , can you let that user test our online demo and tell me whether the online demo works fine on their computers?

http://cutesoft.net/forums/thread/63660.aspx , you can refer to this link and detect your product version, what's the build date of the dll file?

 

Thanks for asking

Eric@cutesoft.net