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Name in the Live Support Chat window

Last post 10-09-2012, 7:28 AM by Kenneth. 8 replies.


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04-21-2011, 2:17 AM 67270

nrsharma
Joined on 02-21-2011
Posts 21

Name in the Live Support Chat window

Reply Quote

Hi,

Do we update the name in the chat as [first name] [last name] right now it is showing as [username].

Thanks

Neeraj

04-21-2011, 6:39 PM 67285 in reply to 67270

Eric
Joined on 08-05-2009
Posts 1,269

Re: Name in the Live Support Chat window

Reply Quote

Dear Neeraj,

Please open global.asax, you will find the following method, please update the highlighted code and set the nickname:

public static bool GetUserInfo(string loginName,ref string nickName,ref string password,ref bool isAdmin)
{
  loginName=loginName.ToLower();
  Hashtable table=(Hashtable)System.Web.HttpRuntime.Cache["UserInfo:"+loginName];
  if(table==null)
  {

   using(System.Data.IDbConnection conn=Instance.CreateConnection())
   {
    conn.Open();

    using(System.Data.IDbCommand cmd=conn.CreateCommand())
    {
     cmd.CommandText="SELECT * FROM SampleUsers WHERE "+LowerLoginName+"="+SqlEncode(loginName);

     using(System.Data.IDataReader sdr=cmd.ExecuteReader())
     {
      if(!sdr.Read())
       return false;

      table=new Hashtable(new CaseInsensitiveHashCodeProvider(),new CaseInsensitiveComparer());
      for(int i=0;i<sdr.FieldCount;i++)
       table[sdr.GetName(i)]=sdr.IsDBNull(i)?null:sdr.GetValue(i);
     }
    }
   }
   System.Web.HttpRuntime.Cache["UserInfo:"+loginName]=table;
  }
  nickName=table["NickName"].ToString();
  //nickName="firstname"+"lastname"; please customize the nickName based on your requirement
  password=table["Password"].ToString();
  isAdmin=(1==Convert.ToInt32(table["IsAdmin"]));
  return true;
}

Thank you for asking

Eric@cutesoft.net

04-22-2011, 6:32 AM 67293 in reply to 67285

nrsharma
Joined on 02-21-2011
Posts 21

Re: Name in the Live Support Chat window

Reply Quote

Hi,

I had changed the nick name for client operator in sampleuser table and it works well. Now the thing is the user who is trying to contact to live support agent I want to change his username also as firstname + lastname.

Thanks

04-22-2011, 7:15 PM 67299 in reply to 67293

Eric
Joined on 08-05-2009
Posts 1,269

Re: Name in the Live Support Chat window

Reply Quote

Dear nrsharma,

The display name of operator and website visitors is generated from the following method:

public static bool GetUserInfo(string loginName,ref string nickName,ref string password,ref bool isAdmin)

In this method, you can find code "nickName=table["NickName"].ToString(); "

"nickName" is the display name of operator and website visitors.

Both operator client and website visitor page will call this method and return the display name. You can set this and let it be equal to firstname+lastname.

You can follow the following steps to verify this:

1. Open "SampleUsers" and create 3 more users

username: user1,user2,user3

nickname:eric user1,eric user2,eric user3

2. Login to operator client as "user1"

3. Open IE and login to your website as "user2"

4. You will find the display name of these two users will be "eric user1" and "eric user2".

Thank you for asking

Eric@cutesoft.net

04-22-2011, 11:52 PM 67300 in reply to 67299

nrsharma
Joined on 02-21-2011
Posts 21

Re: Name in the Live Support Chat window

Reply Quote

Hi Eric,

Here the scenario is different in my case

The operator login credentials are in the sample user table but the login credentials of website visitor is in another table.

Now the thing is when I had changed the nickname for operator in the sampleuser table, it works well but the display name of website visitor is still username.

Please reply me if you want more clarification.

Thanks

Neeraj Sharma

04-25-2011, 1:28 AM 67309 in reply to 67300

nrsharma
Joined on 02-21-2011
Posts 21

Re: Name in the Live Support Chat window

Reply Quote

Hi Eric,

I had done with it. Thanks for your reply.

Thanks,

Neeraj

10-04-2012, 11:41 AM 74858 in reply to 67285

joses
Joined on 11-17-2010
Posts 3

Re: Name in the Live Support Chat window

Reply Quote

Hi,

I have this setup in DNN site with v6.2.

Also would like to change the name that shows for the operator (and user if possible). Was trying to follow the instructions above but my global.asax file doesn't contain that code only a few lines with

public override void Init()

Apreciate if you could help on this.

Thanks!

10-09-2012, 3:38 AM 74921 in reply to 74858

joses
Joined on 11-17-2010
Posts 3

Re: Name in the Live Support Chat window

Reply Quote

Hi,

Appreciate if you could reply to this... It's been a while now without any answer.

Thanks

10-09-2012, 7:28 AM 74929 in reply to 74921

Kenneth
Joined on 02-13-2008
Posts 3,886

Re: Name in the Live Support Chat window

Reply Quote

Hi joses,

You will find the code under "DNNChatProvider.cs".

Regards,

Ken