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Uploader not working for all users

Last post 04-19-2011, 3:21 PM by nhuda. 8 replies.
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  •  04-13-2011, 3:07 PM 67152

    Uploader not working for all users

    Reply Quote
    Hi,
     
    I wrote a post couple of weeks ago, reporting that the Uploader Stopped  working suddenly.
     
    And then I was sent with a newer version of the Uploader dll.
     
    I put it in place - tested, didn't work. After a day - it started working.
     
    In fact - thats what I thought after one user said she uploaded some files.
    Turns out to be - it still doesn't  work for me (Vista/IE 7, or Windows 2003/IE 8) and another user reported it doesn't work for him (Windows 7/IE 8).
    It is deployed in Windows 2003/IIS 6 environment.
     
    Hope you guys can resolve it, we can't continue to leave it in this state - because our client is a government and users need to submit data files every month.
    Thanks. 

  •  04-14-2011, 7:17 AM 67156 in reply to 67152

    Re: Uploader not working for all users

    Reply Quote
    Dear nhuda,
     
    Is there  any online link to test?
    I'll test it.
     
    Regards,
    Jeff

  •  04-14-2011, 11:22 AM 67165 in reply to 67156

    Re: Uploader not working for all users

    Reply Quote
    Hi Jeff,
     
    I created a test page for you to test the Uploader. It is: uploader test
     
    Try it and let me know.
    Thanks,
     
    nhuda 

  •  04-14-2011, 11:29 AM 67166 in reply to 67165

    Re: Uploader not working for all users

    Reply Quote
    Hi nhuda,
     
    I tested your page.
    It only allows xml file in your online demo.
     
    It uploaded successfully .
    My test file is test.xml with the content of '123 456 789'
     
    The following is the test result.

    Testing File Upload

    Following 1 files are successfully uploaded:
    1. test.xml
    Regards,
    Jeff
     

  •  04-14-2011, 3:24 PM 67170 in reply to 67166

    Re: Uploader not working for all users

    Reply Quote
    Thats the problem, Jeff.
     
    It used to work for everybody.
     
    But now - it doesn't work for me and for some other users.
     
    Thats the reason - I need your help.
     
    Thanks,
     
    nhuda 

  •  04-14-2011, 8:18 PM 67174 in reply to 67170

    Re: Uploader not working for all users

    Reply Quote
    Nhuda,
     
    Can you explain your issue on detial? What do you mean does not work?
     
    Click the upload button nothing happen? Or get error after seleced the files to upload?
     
    If you get any error, please show me the full error message.
     
    Maybe you can try upgrade you Silverlight/flash control to the latest version and try again.
     
    Keep me posted.
     
    Regards,
     
    Ken

  •  04-15-2011, 11:00 AM 67195 in reply to 67174

    Re: Uploader not working for all users

    Reply Quote

    Hi Ken,

    After I click Upload button and Select a file or files, the status bar sits at 0%. However, two different machines produce two different errors.

    1)      Windows Server 2003/IE 8: gives “Flash: The upload task is interrupted! Io Error #2038” after 5 minutes approx.

    2)      Vista/IE 7: gives “SLM error:12031” after half hour approx.

     

    I think we have latest version of the flash. But didn’t know Silverlight is relevant. I’ll have to check on that.

    Thanks,

    nhuda 

  •  04-17-2011, 10:32 PM 67207 in reply to 67195

    Re: Uploader not working for all users

    Reply Quote
    Hi nhuda,
     
    1. Please try the link below, it should show you the debug info in top right when you upload file. Please show me all  debug info.
     
    http://www.casadata.org/test/Default.aspx?UploaderDebug=1
     
    2. try disable all plugins of the browser.
    3.Disable all Anti-virus software and firewall to try again. (your test pc, not the server)
     
    Keep me posted.
     
    Regards,
     
    ken

  •  04-19-2011, 3:21 PM 67250 in reply to 67207

    Re: Uploader not working for all users

    Reply Quote
    Hi Ken,
     
    Here's what I've got:
     
    INFO ScriptVersion ,20110321-01
    INFO UploadType/addontype,Auto/undefined
    BEGIN event initialize
    END event initialize
    BEGIN event browse
    END event browse,true
    INFO InitFrame 
    BEGIN event iframe select,C:\Users\Noor\Desktop\xml\Palliser_16003_Aug09_Hrly.XML
    END event iframe select,false
    BEGIN event start
    END event start
    BEGIN event taskstart,{Palliser_16003_Aug09_Hrly.XML:-1}
    END event taskstart
    INFO submit form via iframe ,/test/Default.aspx?UploaderDebug=1&UseUploadModule=Dynamic&_Namespace=CuteWebUI&_UploaderDebugMode=1&_UploadID=Uploader1Image_1303244255895_1&_UploadControlID=Uploader1&ContextValue=!3wEWAQUORmlsZXNTdWJtaXR0ZWQpQU!34Lhxjyhrip88NGA0!3pQT7Vw!2!2&_MaxSizeKB=5000&_FCCSIZE=276
     Thanks,
     
    nhuda 
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