We are using Cute Editor 6.6 for PHP with Mozilla Firefox Web Browser

 

I have customers reporting issues with the Create Hyperlink feature. I've done remote desktop checking to verify that they are doing the steps below.  

 

Example Text:

Click here to go to google.

 

Steps to Duplicate:

1. Highlight the words 'Click here'.
2. Press the Insert Hyperlink button.
3. Type 'http://www.google.com' in the URL box.
4. Press the OK button.

After they do this, the HTML looks like:

<a>Click Here</a> to go to google.

 

 I am unable to duplicate this reported problem on my computer.  But the customer is able to duplicate it every time.  I can do a remote desktop with the customer and duplicate it on their machine.  This particular customer has multiple computers and has tried it in the Firefox, and Firefox Beta browsers. Internet Explorer works correctly.

 

Thank you,

 

Daryl

 

Daryl,

 

Can you ask your client try the following example?

 

 

If you cannot reproduce this issue in our online demo, please download the latest build then try again.

 

If you can reproduce the problem, please let me know the detailed information of your browser.

Hello Adam,

 

I was finally able to reproduce it on one of our machines on your website:

 

Fortunately, I had Eric@cutesoft.net on a gotomeeting to demo it.  So he should be looking into it now.

 

Thank you for your response.

 

Daryl