We are using LiveSupport. 

 

As IE 9 is now a release candidate,  I installed this to test our different applications. LiveSupport operator is failing.  The first error was a COM object exception that pertained to disphtmlstyle.  The bottom conversation panel failed to load.  I then installed the most current version of LiveSupport Operator.  I no longer receive the COM error and everything appears correctly.

 

However, when responding to a conversation, the operator side will show this for my conversation:

 

The customer will not see anything on their side.

 

I am unsure of the LiveSupport version, but the CuteChat version is 5.0

 

Any help would be appreciated.

Dear mhaddy,

 

This is a known issue and has been fixed. Please upgrade the server side and operator client to latest version, after done, please test it again. This error will go away.

 

Thank you for asking

Eric@cutesoft.net

I have installed the latest version.

 

However, when the Operator answers a chat request, the operator gets the error: '..SupportClient.js,1 Div Waiting is undefined'. 

Hi mhaddy,

 

Just want to confirm, have you upgrade to the latest version of livesupport and the operator client both?

 

Regards,

 

ken