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Not able to accept web site browser user for help

Last post 12-17-2010, 9:13 AM by Eric. 5 replies.
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  •  09-25-2010, 12:28 PM 64191

    Not able to accept web site browser user for help

    Reply Quote
    Hi,
     
    We have Installed Cute Chat in a server located in US and have configured an agent outside US.  The agent is able to log in and get connected, but when he clicks on "Accept" to Chat and to answer a Customer Browsing the web site it's not responding.  It just rings and says' Customer is waiting for response.
     
    Thanks,
    Harrison
     

  •  09-26-2010, 8:31 PM 64195 in reply to 64191

    Re: Not able to accept web site browser user for help

    Reply Quote
    Hi HarrisonKumar,
     
    Can you create a test account for me and send me the test page url? So I can check it for you.
     
     
    Regards,
     
    Ken

  •  09-28-2010, 9:02 AM 64224 in reply to 64195

    Re: Not able to accept web site browser user for help

    Reply Quote
    Hey Ken,
     
    I have created an user in your name and the password will be your name.  You will have to test using Cute Live Support Client.  I will email you the url.
     
    Thanks
    Harrison
     

  •  09-28-2010, 12:17 PM 64232 in reply to 64224

    Re: Not able to accept web site browser user for help

    Reply Quote
    Dear Harrison,
     
    Please install operator client and server side again, download link of latest version is http://cutesoft.net/downloads/folders/current_releases/entry21855.aspx,  this is a known issue, we have resolved it.
     
    Thank you for your business

  •  09-28-2010, 2:58 PM 64233 in reply to 64232

    Re: Not able to accept web site browser user for help

    Reply Quote
    Dear Eric,

    Thank you for your help.  I upgraded to the said version and it fixed the issue.  Chat is working great now.

    Regards,
    Harrison 

  •  12-17-2010, 9:13 AM 65424 in reply to 64233

    Re: Not able to accept web site browser user for help

    Reply Quote
    Great!
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