Hello support.  I need assistance again.  I've got users sending me this screenshot while using IE8 and at least one person was using IE 7.0.5730.13co when attempting an upload.  These users are all at the same company and I haven't seen this from anyone else.

 

 

 

 

Here's the text for the forum search:

 

The following add-on was running when this problem occurred:

Add-on Name: Flash 10a.ocx
Company Name: Adobe Systems Incorporated
Description: Adobe Flash Player.

 

 

Please advise ASAP.

 

Thanks,

David

 

Hi,

 

David , can you collect more information ?

 

1-the windows version ?

 

2-whether use some IE toolbar add-on ?

 

3-whether use some firewall software?

 

4-On when the error occurs ? click button?after browsing files?upload progress to xx%?

 

5-does it 100% occur ?

 

6-can any one test his own notebook in the company network ?

 

Regards,

Terry

 

 

 

David,

 

Another thing,

 

Flash10a.ocx is old.

 

the newest of Flash is Flash10c ,

 

So please try Flash10c.

 

You can tell your users install the newest Flash player.

 

(if need uninstall it , try http://kb2.adobe.com/cps/141/tn_14157.html)

Regards,
Terry

 

 

 

In an effort to get the user working as quickly as possible I suggested they download Silverlight or try in a different browser.  After reading your reply, I asked them to upgrade to the latest version of Flash with the link you provided and I haven't heard back.  I'm guessing one of those suggestions worked for them.

 

I'll update this post if I hear otherwise.

 

Thanks,

David