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Cute Editor not loading any controls on production server

Last post 10-05-2009, 1:39 AM by cutechat. 16 replies.


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07-13-2009, 1:11 PM 53936

thriveCanada
Joined on 07-13-2009
Posts 2

Cute Editor not loading any controls on production server

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The editor will just show a blank box with no controls on the production server. It loads fine on the staging server. You can see that the control loads since there is a formatted box, but it's empty.

Can't post screen shot as I don't have permissions.

07-13-2009, 1:39 PM 53939 in reply to 53936

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Cute Editor not loading any controls on production server

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thriveCanada,

1. Please add the following code to your web.config.

    <httpHandlers>
      <clear />
<add verb="*" path="*.ashx" type="System.Web.UI.SimpleHandlerFactory, System.Web, Version=1.0.5000.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" />
    </httpHandlers>

2. If you still have problems, please run the following URL in your browser:

http://sitename/application/CuteSoft_Client/CuteEditor/load.ashx?type=scripts&file=IE_Loader&showtext=1

Please change site name and application name based on your own situation.

Keep me posted

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

07-14-2009, 1:29 PM 53971 in reply to 53939

thriveCanada
Joined on 07-13-2009
Posts 2

Re: Cute Editor not loading any controls on production server

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I'm now getting this:

Server Error in '/' Application.

No http handler was found for request type 'GET'

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: No http handler was found for request type 'GET'

Source Error:

 An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[HttpException (0x80004005): No http handler was found for request type 'GET']

             System.Web.HttpApplication.MapHttpHandler(HttpContext context, String requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig) +656

             System.Web.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +93

             System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +155

Version Information: Microsoft .NET Framework Version:2.0.50727.3082; ASP.NET Version:2.0.50727.3082

07-14-2009, 1:47 PM 53975 in reply to 53971

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Cute Editor not loading any controls on production server

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Please check the following thread:

http://forums.iis.net/t/1157260.aspx.

Hope it helps.

07-16-2009, 1:51 PM 54031 in reply to 53936

gbrossi
Joined on 07-16-2009
Posts 5

Re: Cute Editor not loading any controls on production server

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thriveCanada:

The editor will just show a blank box with no controls on the production server. It loads fine on the staging server. You can see that the control loads since there is a formatted box, but it's empty.

Can't post screen shot as I don't have permissions.

Hi!! i´m from Argentine and i have the same problem. It´s works fine in a clean environment but when i try to include it in my website, the control loads but it´s empty.

We are using routing in the project so a filename called "http://mysite.com/AccountInformation.aspx" is accessed by "http://mysite.com/Accounts/UserInformation"

if i right click over empty box and go to properties...i have that the address is "http://localhost:9705/CuteSoft_Client/CuteEditor/Template.aspx?Referrer=http%3a%2f%2flocalhost%3a9705%2fRegistracion%2fEtailer%2fDatos-Personales"

The route to Template.aspx is valid but i think there is a problem with the referrer and the script goes blank.

If i right click over empty box and go to view source...i have this code:

<html>


 
 <head>



 
  <title>Untitled</title>



 
  <meta name="GENERATOR" content="CuteEditor">



 
  <base target="_blank"  href="http://localhost:9705/Registracion/Etailer/Datos-Personales" />



 
  <link type="text/css" rel="stylesheet" href='/CuteSoft_Client/CuteEditor/Load.ashx?type=style&file=SyntaxHighlighter.css' />



 
 </head>



 
 <body>



 
 </body>



 
</html>
 
 
 
any idea???
 
thanks in advance.

07-16-2009, 2:01 PM 54033 in reply to 54031

gbrossi
Joined on 07-16-2009
Posts 5

Re: Cute Editor not loading any controls on production server

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this is a screenshot of the blank box....

07-16-2009, 2:09 PM 54034 in reply to 54033

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Cute Editor not loading any controls on production server

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Which version of Cute Editor are you using?

Can you reproduce the problems in the following example?

http://cutesoft.net/example/general.aspx

07-16-2009, 2:23 PM 54036 in reply to 54034

gbrossi
Joined on 07-16-2009
Posts 5

Re: Cute Editor not loading any controls on production server

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i´m using the latest version. I download it today from this page. (.NET 6.4 is the version)

i could not reproduce the problem because the problem is that the control load, but i think that the template doesn´t.

there is no error, just no toolbars are rendered.

Is an installation issue, not an operating problem.

thanks

07-16-2009, 3:23 PM 54037 in reply to 54036

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Cute Editor not loading any controls on production server

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gbrossi,

Can you create a new application for testing?

If this new application, please remove all content of web.config file.

Then try the following code:

<%@ Register TagPrefix="CE" Namespace="CuteEditor" Assembly="CuteEditor" %>
<%@ Page language="c#"%>
<html>
<head>
</head>
<body>
<form id="Form1" method="post" runat="server">
<CE:EDITOR id="Editor1" Autoconfigure="Simple" runat="server"></CE:EDITOR>
</form>
</body>
</html>

07-17-2009, 10:35 AM 54064 in reply to 54037

gbrossi
Joined on 07-16-2009
Posts 5

Re: Cute Editor not loading any controls on production server

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yes, in a new application works fine.

could you tell me why the toolbars don´t load in my project? or which are the possibilities?

07-17-2009, 11:11 AM 54066 in reply to 54064

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Cute Editor not loading any controls on production server

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gbrossi,

Will it work if you copy the web.config of the old project to this new application?

If not, can you post the code of the web.config?

07-17-2009, 1:02 PM 54070 in reply to 54066

gbrossi
Joined on 07-16-2009
Posts 5

Re: Cute Editor not loading any controls on production server

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Thanks Adam....the problem was solved. Our image handler was handling the images of Cute Editor. We put an exception in the handler and the CuteEditor´s images are passed.

Thanks for all.

We are testing Cute Editor for purchase.

Bye!

10-02-2009, 6:51 AM 56032 in reply to 54070

sraz
Joined on 10-03-2009
Posts 2

Re: Cute Editor not loading any controls on production server

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Hi gbrossi.. How did you manage to add exceptions as such?

I've got the problem on my production server. It works fine on the development environments and pre-production(local) servers. Any help would be greatly appreciated.

Thanks

10-02-2009, 10:40 AM 56046 in reply to 56032

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Cute Editor not loading any controls on production server

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sraz:

Hi gbrossi.. How did you manage to add exceptions as such?

I've got the problem on my production server. It works fine on the development environments and pre-production(local) servers. Any help would be greatly appreciated.

Thanks

Can you explain your issues in details? Or can you post a screenshot?

10-03-2009, 11:22 PM 56074 in reply to 53936

cutechat
Joined on 07-22-2004
Posts 2,332

Re: Cute Editor not loading any controls on production server

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Hi,

Can you post your configuration ?

the <system.web> part ?

I guess your server or your web.config modified the HttpHandler for the ashx file.

Regards,

Terry

10-05-2009, 12:34 AM 56086 in reply to 56074

sraz
Joined on 10-03-2009
Posts 2

Re: Cute Editor not loading any controls on production server

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Hi Adam & Terry,

Thanks for the quick response. We managed to fix the issue. Not sure what the exact cause was. The IIS configuration didn't have certain extensions mapped to aspnet.dll and I added these while comparing the configs with my local server (which was working). It didn't work even then. We then mapped the app to a new website and it started to work.

I was goin to post a screenshot of the editor without the controls (not a single tool was appearing on the toolbar) but we managed to fix it before then.

Thanks for your help. Appreciate it.

Shehan

Filed under: IIS

10-05-2009, 1:39 AM 56097 in reply to 56086

cutechat
Joined on 07-22-2004
Posts 2,332

Re: Cute Editor not loading any controls on production server

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Shehan,

Glad to know you fixed that issue.

Maybe that is a configuration problem or something conflicted.

Regards,
Terry