Hello,

 

 - Is there a way to limit the number of attempts an individual can make when trying to log into the operator client? (E.g., lock the account after 3 failed attempts.)

 

 - Is it possible for the user ID an agent uses when signing into the operator client to be different from the name that displays when they are chatting with a customer?

 

Any info is greatly appreciate!

 

Josh

Hi Joshl77,

 

- Is there a way to limit the number of attempts an individual can make when trying to log into the operator client? (E.g., lock the account after 3 failed attempts.)

 

            //Setting a value,Each failed to increase 1(You can put it into the database)

           //do a check

           //When this value is equal 3

          //Lock

}