Hi All,

 

I have a custom website with existing user tables and login functionality. I have been tasked with integrating LiveSupport into the site.

 

I have followed the instructions at http://cutesoft.net/Live-Support/Developer-Guide/scr/DeploymentIntegration.htm.

 

I have downloaded the LiveSupportOperator desktop application and am testing it against my site. Both are running on localhost.

 

When I login to the desktop app it contacts my website during the login process and in the debugger I can see it going through all the overridden methods as I expect. However, instead of loading, the desktop application comes back with a message box:

 

 

Can you point me in any direction that I can further explore to debug this?

 

Shawn

I found the solution and am posting it in the rare even that anyone else makes the same mistake:

 

When overriding the function: