I just purchased this and downloaded it. It is curently installed on a server 2003, which is running IIS 6.0. Everyone is using either IE 5.5 or higher. Javascript is also enabled on all the browsers. Initially, everything displays just fine, but none of the menu buttons are working nor are the 3 buttons at the bottom (normal, html,preview). The current error that is being generated on the client-side is:

Line: 74
Char: 1
Error: Objected Expected
Code: 0
URL: blah blah blah

The documentation, as well as the troubleshooting/help section of this web site that is provided leaves something to be desired. I also noticed that the include file is encoded and wonder if there anything that needs to be configured within that file to make this work. I did notice that some else within the forum has asked about IIS 6 issue and that person is waiting for a response.

If there is a particular line of code that is needed, I notice that it is no where to be found. I also notice that some objects haven't been defined, hence the error code above, more than likely. Are these defined elsewhere? Or is this code that was overlooked by the person who developed this that is being downloaded by clients?

I am very frustrated as the expectation when purchasing something is that the documentation is clear and support is there for assistance. Especially when a phone number is not provided and we must put a halt to our development as we sit and wait and hope that these questions are answered in a timely manner.

Respectfully,
An unhappy new customer

Hi Cheryl,

Sorry for the inconvenience and frustration. I believe the following info can help you resolve your problem.

Symptom:

It's working perfectly on Win2000 and WinXP but not on Win2003. I can see all the tool buttons but keep getting JavaScript errors.

It means you running IIS6.0 on the Windows 2003 server. In Win 2000 any unknown files is returned by default by IIS. By not in IIS 6.0(win2003). You need to add the mime type for the jse extension to application/octet-stream(.jse files contain JavaScript which CuteEditor rely on to run properly)
.

The following article talks about this issue: 326965 IIS 6.0 Does Not Serve Unknown MIME Types http://support.microsoft.com/?id=326965

We will release a new version in two weeks. With the new version, we will change the jse back to js file for considering the IIS6.0 dones't support jse directly. Please come back to check our web site.

If you have any further question. Please write to us. We will response as soon as possible.

Adam

I'm getting a javascript object error attempting to insert a table.

http://isbsvr01/locateamobile/Editor/insert_table.asp?UC=en-gb

Please could you explain how I can overcome this.

I would very much appreciate your speedy reply.

That's seems like an internal server.

I can't access that site.

Can you send a screen shot to me?

The message is the standard IE JavaScript Error box :-

An error has occured in a Script on this page.

Line: 23

Char: 1

Error: Object Expected

Code: 0

URL: http://.......Editor/insert_table.asp?UC=en-gb

The same error occurs on all the pages where another page is launched.

Adam,

I'm over this one.

It was caused by my having the Files in the wrong directory relative to the main "include_CuteEditor" file.

Basically get your files in the correct relative directories.

My next problem is the fact that you have protected your code (quite rightly) using the :

@ LANGUAGE = VBScript.Encode

declarative.

However, my application already has one of these in my standard set of ASP #INCLUDE pages.

I can't have 2 apparently.

Any ideas?