Problems with dialogs in new deployment

Last post 05-26-2008, 12:16 PM by chriscam. 4 replies.
Sort Posts: Previous Next
  •  05-12-2008, 2:50 PM 40323

    Problems with dialogs in new deployment

    Hello, I am having an odd issue that I have never experienced before with my latest deployment of CuteEditor for ASP.  I have the 'CuteEditor_Files' directory uploaded to the root of the website and have double checked all permissions.  After my initial troubleshooting I am just using the example files ('default.asp') as supplied in the download package.

    The editor loads fine with no errors and behaves properly.  When you open any dialog (insert hyperlink, insert image, image gallery etc) the pop-up loads with a "failed to load the language text from the xml file".  That is on Firefox for the Mac - in Windows XP with IE 6 the pop-up opens with a blank window and the title " -- Web Page Dialog".

    The language files are all present on the server so I started troubleshooting by adding some code in that error function (include_security.asp) to display the path/file it was looking for and it turned out to be ...\CuteEditor_Files\Dia\Languages\en-en.xml - I am not sure where that "Dia" directory in the path is coming from.  

    To continue troubleshooting I created a 'dia' directory on the server and put a copy of the 'languages' directory inside it.  The dialogs started loading but it seemed they were incomplete - the image dialogs were missing certain stylesheets and icons to make them display properly.

    And thats where I am at now - any help would be appreciated!
  •  05-13-2008, 4:37 PM 40373 in reply to 40323

    Re: Problems with dialogs in new deployment

    Chriscam,
     
    Please check this article:    
        
      
    Enable Parent Paths Is Disabled by Default in IIS 6.0
     
     
    keep me posted

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  05-21-2008, 1:02 PM 40638 in reply to 40373

    Re: Problems with dialogs in new deployment


    Hi, I was 99% sure that parent paths were enabled (as my app required them as well)  but I had the hosting firm double check.  They are indeed enabled so they were not the cause.  Any other suggestions would be appreciated! Thanks, Chris
  •  05-21-2008, 1:29 PM 40641 in reply to 40638

    Re: Problems with dialogs in new deployment

    Chris,
     
    Which version of Cute Editor are you using?
     
    Can you back up your existing files and upload the CuteEditor client files to your server again?
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  05-26-2008, 12:16 PM 40771 in reply to 40641

    Re: Problems with dialogs in new deployment

    Hi Adam, the cuteeditor files were installed using a download package linked from my license order confirmation on May 7th. 
     
    I have removed and replaced the files from the server two or three times and right now it is a completely 'clean' upload using only the demo files (with the same results).
     
    I will send you a link via email to the demo pages I am using to troubleshoot.
     
    Chris
View as RSS news feed in XML