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Evaluation Installation Crash

Last post 11-19-2007, 12:57 PM by Adam. 14 replies.


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11-13-2007, 5:37 PM 35042

Ruf Terrain
Joined on 11-13-2007
Posts 7

Evaluation Installation Crash

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Trying to install a stand alone version on my local host Windows XP 64bit with SQL Server 2000 and .Net framework 2.0. I get the COM object error below when I try to run the operator client.

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.InvalidCastException: Unable to cast COM object of type 'System.__ComObject' to class type 'mshtml.HTMLWindow2Class'. COM components that enter the CLR and do not support IProvideClassInfo or that do not have any interop assembly registered will be wrapped in the __ComObject type. Instances of this type cannot be cast to any other class; however they can be cast to interfaces as long as the underlying COM component supports QueryInterface calls for the IID of the interface.
   at LiveSupport.Controls.MyCustomerList.MyCustomerList_Load(Object sender, EventArgs e)
   at System.Windows.Forms.UserControl.OnLoad(EventArgs e)
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.ControlCollection.Add(Control value)
   at LiveSupport.MainLayout.AddInto(Control panel, Control child, String title, Icon boxicon)
   at LiveSupport.MainLayout.LoadControls()
   at LiveSupport.AsyncManager.RunInternal(Boolean processNewQueue)
   at LiveSupport.Program.timer_Tick(Object sender, EventArgs e)
   at System.Windows.Forms.Timer.OnTick(EventArgs e)
   at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
----------------------------------------
LiveSupport
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/CuteSoft/LiveSupport/LiveSupport.exe
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Web.Services
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
funlcwdd
    Assembly Version: 1.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Microsoft.mshtml
    Assembly Version: 7.0.3300.0
    Win32 Version: 7.0.3300.0
    CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsoft.mshtml/7.0.3300.0__b03f5f7f11d50a3a/Microsoft.mshtml.dll
----------------------------------------
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_64/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
XPCommonControls
    Assembly Version: 3.0.2.902
    Win32 Version: 3.0.2.902
    CodeBase: file:///C:/Program%20Files%20(x86)/CuteSoft/LiveSupport/XPCommonControls.DLL
----------------------------------------
Microsoft.VisualBasic
    Assembly Version: 8.0.0.0
    Win32 Version: 8.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

11-13-2007, 5:59 PM 35043 in reply to 35042

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Evaluation Installation Crash

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Ruf Terrain,

Which version of cute live support are you using? can you check the DLL description?

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

11-13-2007, 6:01 PM 35044 in reply to 35043

Ruf Terrain
Joined on 11-13-2007
Posts 7

Re: Evaluation Installation Crash

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4.0. Just downloaded it from here today.

http://cutesoft.net/downloads/folders/current_releases/entry21855.aspx

11-13-2007, 6:10 PM 35045 in reply to 35044

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Evaluation Installation Crash

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Check this thread please:

http://cutesoft.net/forums/thread/22484.aspx

If you still have problems, Please download the following file and run it.

Http://CuteSoft.net/download/vs_piaredist.exe

Keep me posted

11-14-2007, 3:33 PM 35080 in reply to 35045

Ruf Terrain
Joined on 11-13-2007
Posts 7

Re: Evaluation Installation Crash

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I ran the vs_piaredist.exe, dropped Microsoft.mshtml.dll into the program directory but I still get the same error.

Do I need to make the Live Support Operator client a fully trusted caller?

Note All post-Beta 2 releases of the .NET Framework SDK now include a primary interop assembly for Mshtml.dll. However, any organization that distributes the .NET Framework through the .NET Framework Redistributable must not depend on the existence of this interop assembly on clients. The assembly, named Microsoft.Mshtml.dll, can be found in the following location
%INSTALL_DIR%\Microsoft.NET\Primary Interop
where %INSTALL_DIR% is the installation directory chosen for the .NET Framework. You can reference this from your projects and deploy your application on any system on which the .NET Framework SDK is pre-installed.

• Because this is an unmanaged COM component that allows only full-trusted callers, you will need Full Trust code access permissions to run the control, as discussed in the "How to Run the Sample" section of this article.

http://support.microsoft.com/?kbid=311295

11-14-2007, 3:49 PM 35081 in reply to 35080

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Evaluation Installation Crash

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Microsoft .NET Framework Version 2.0 Redistributable Package

Ruf,

Are you sure that you installed asp.net framework on your machine successfully?

Can you download the above package and intall it again?

Keep me posted

11-14-2007, 9:36 PM 35091 in reply to 35042

cutechat
Joined on 07-22-2004
Posts 2,332

Re: Evaluation Installation Crash

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I can't find what cause that problem.

But I know If I don't use HTMLWindow2Class , use the IHTMLWindow2 instead , It should works.

Today I will change all of them.

Regards , Terry .

11-15-2007, 9:33 AM 35104 in reply to 35091

Ruf Terrain
Joined on 11-13-2007
Posts 7

Re: Evaluation Installation Crash

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Great thank you! Are the new versions out there now?

11-15-2007, 10:45 AM 35108 in reply to 35104

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Evaluation Installation Crash

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Please try this new build:

Http://cutesoft.net/download/LiveSupportOperatorClient.msi

Keep me posted

11-15-2007, 11:04 AM 35111 in reply to 35108

Ruf Terrain
Joined on 11-13-2007
Posts 7

Re: Evaluation Installation Crash

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Much better. I am able to start a chat session with my website but when I reply to the user it crashes the Operator with this error.

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.OverflowException: Arithmetic operation resulted in an overflow.
   at LiveSupport.HtmlControl.PreProcessMessage(Message& msg)
   at System.Windows.Forms.Control.PreProcessControlMessageInternal(Control target, Message& msg)
   at System.Windows.Forms.Application.ThreadContext.PreTranslateMessage(MSG& msg)

************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
----------------------------------------
LiveSupport
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/CuteSoft/LiveSupport/LiveSupport.exe
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Web.Services
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
bnm6y7-o
    Assembly Version: 1.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Microsoft.mshtml
    Assembly Version: 7.0.3300.0
    Win32 Version: 7.0.3300.0
    CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsoft.mshtml/7.0.3300.0__b03f5f7f11d50a3a/Microsoft.mshtml.dll
----------------------------------------
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_64/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
XPCommonControls
    Assembly Version: 3.0.2.902
    Win32 Version: 3.0.2.902
    CodeBase: file:///C:/Program%20Files%20(x86)/CuteSoft/LiveSupport/XPCommonControls.DLL
----------------------------------------
Microsoft.VisualBasic
    Assembly Version: 8.0.0.0
    Win32 Version: 8.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
NetSpell.SpellChecker
    Assembly Version: 2.1.7.41329
    Win32 Version: 2.1.7.41329
    CodeBase: file:///C:/Program%20Files%20(x86)/CuteSoft/LiveSupport/NetSpell.SpellChecker.DLL
----------------------------------------
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.832 (QFE.050727-8300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_64/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------

For example:

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

11-15-2007, 12:31 PM 35115 in reply to 35111

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Evaluation Installation Crash

Reply Quote

Please try this build:

Http://cutesoft.net/download/LiveSupportOperatorClient.msi

Keep me posted

11-15-2007, 2:10 PM 35121 in reply to 35115

Ruf Terrain
Joined on 11-13-2007
Posts 7

Re: Evaluation Installation Crash

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Same issue. System Overflow Arithmetic operator resulted in overflow.

11-15-2007, 11:50 PM 35148 in reply to 35121

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Evaluation Installation Crash

Reply Quote

Please try this build:

Http://cutesoft.net/download/LiveSupportOperatorClient.msi

Keep me posted

11-19-2007, 10:40 AM 35207 in reply to 35148

Ruf Terrain
Joined on 11-13-2007
Posts 7

Re: Evaluation Installation Crash

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I am up and running. Only thing I see it now not allowing me to do is add an Agent to a department in the Operator client. I am login in as admin. It props me for a agent name but it never shows up.

The web admin allows me to add an Operator but I can't assign them to a department because it says they don't exist.

11-19-2007, 12:57 PM 35211 in reply to 35207

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Evaluation Installation Crash

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Glad to know you got this oparator client working.

Please open livesupport web, login as admin and click the mange menu to create users, create department.