Hai Friends,

I try to include LiveSupportWeb in my existing Online application in  remote server.For the deployment ,I created a Directory namely LiveSupportWeb and uploaded all the necessory files into that directory including the Cutesoft_client.and all dll files are loaded into my applications roots Bin Directory.My root directory having webconfig and global.aspx files  and Livesupportweb having its own webconfig and global.aspx files.  when i try to run the following error obtained. (when i try to combine the 2 webconfig files both having different authentication modes; My Existing aplication having 'windows' authentication mode and Livesupport having 'Form' authentication. and both the global.aspx having different namespaces...)Please help me to run the Livesupport Online....Please Go thru the error...

Configuration Error

Line 7:    <compilation defaultLanguage="c#" debug="true" />
            Line 8:    <customErrors mode="Off" />
            Line 9:    <authentication mode="Forms">
            Line 10:    <forms timeout="100000000" />
            Line 11:   </authentication>

Bijesh,

 

You need to configure LiveSupportWeb as virtual directory then try again.

 

Hai,

    From Where I need To configure Virtual Directory?In my Local system Or in Remote Server?Please help to create Virtual direcory in server..

Thanks in advance

Bijesh

 

Bijesh,

 

Please check the following article:

 

Hi,

    Thank you Adam, now My Problem solved.Now CuteLiveSupport working Fine for me.I created Virtual Directory in my server and put all the files and folders inside that..it is working...

 

Regards,

Bijesh

Hi Friends,

 

       All ready I  have some registered users,Now I am going to implement CuteLiveSupport to my exsiting online website.My question is that "Can Registered memberes  possible to chat  without filling the form again using CuteLiveSupport?".That is while the operator is online,some of my registered memberes come into chat,when the member click the chat button can directly redirect to chat window,without filling the name,email,questions etc .If Possible means where I need to change the code ???and How can I differenciate registered members and other visitors????IF I need to make any Database changes??I would Plan to put the chat button inside the member Login Page.and also one in Home page.?If Possible means Please help me...

 

Thanks and Regards,

Bijesh