CuteSoft was working yesterday. Today it is not.
When I try to login as a client the message is:
Server Error in '/ClearMomentumSupport' Application.
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Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.
Source Error:
Line 53: }
Line 54:
Line 55: res=SupportService.Wait(customerid,props,Request.UserHostAddress,culture,ChatWebUtility.GetPlatform(),ChatWebUtility.GetBrowser());
Line 56:
Line 57: if(res.Status=="READY")
Source File: d:\Inetpub\wwwroot\ClearMomentumSupport\CuteSoft_Client\CuteChat\CF_SupportCustomer2.aspx Line: 55
Stack Trace:
[NullReferenceException: Object reference not set to an instance of an object.]
CuteSoft.Chat.ChatDataManager.GetCustomerSessions(Guid customerId) +13
CuteSoft.Chat.ChatDataManager.GetSessions(CuteSupportCustomer customer) +56
CuteSoft.Chat.SupportService.a(Guid A_0, XmlNameValueCollection A_1, String A_2, String A_3, String A_4, String A_5) +3627
CuteSoft.Chat.SupportService.Wait(Guid customerid, XmlNameValueCollection props, String ipaddr, String culture, String platform, String browser) +105
ASP.cutesoft_client_cutechat_cf_supportcustomer2_aspx.OnInit(EventArgs e) in d:\Inetpub\wwwroot\ClearMomentumSupport\CuteSoft_Client\CuteChat\CF_SupportCustomer2.aspx:55
System.Web.UI.Control.InitRecursive(Control namingContainer) +321
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +692
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Version Information: Microsoft .NET Framework Version:2.0.50727.42; ASP.NET Version:2.0.50727.42
When I try to login as Operator the message is:
Live Support is down. Error on login 081407
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at CuteSoft.Chat.ChatDataManager.c(String A_0)
at CuteSoft.Chat.ChatDataManager.GetUser(String uniquename)
at CuteSoft.Chat.ChatApiImpl.DoFindOperator(String useruniquename)
at CuteSoft.Chat.ChatApiImpl.FindOperator(String useruniquename)
at LiveSupportWeb.Global.SupportLogin(String username, String password) in C:\Documents and Settings\HP_Administrator\My Documents\Visual Studio 2005\Projects\LiveSupportWeb\LiveSupportWeb\Global.asax.cs:line 91
at CuteSoft.Chat.ChatWebService.SupportLogin(String username, String password)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at CuteSoft.Chat.WinClient.ChatWebService.SupportLogin(String username, String password)
at LiveSupport.LoginForm.button1_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
What is the problem?
Is there any other way to get support besides this Forum?