Cute LiveSupport client disconnect from the server frecuently.

when that happens the client araise an unhandled exception. The only way to resolve that is quit app. and re-launch again.

We are using between 2 to 5 representatives to response customer´s request.

 

 

Error below:

 

See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box.

************* Exception Text **************

System.Web.Services.Protocols.SoapException:

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.NullReferenceException: Object reference not set to an instance of an object.

   at CuteSoft.Chat.ChatDataManager.UpdateOperator(CuteSupportOperator

op)

   at CuteSoft.Chat.SupportService.a(CuteSupportOperator A_0, String

A_1)

   at CuteSoft.Chat.SupportService.c()

   at CuteSoft.Chat.ChatWebService.LSDisconnect()

   --- End of inner exception stack trace ---

   at

System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapCl

ientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String

methodName, Object[] parameters)

   at CuteSoft.Chat.WinClient.ChatWebService.LSDisconnect()

   at CuteSoft.Chat.WinClient.SupportClient._Sync_Return(IAsyncResult

result)

   at CuteSoft.Chat.WinClient.ClientBase.InvokeAsyncCallbacks()

   at CuteSoft.Chat.WinClient.ClientBase._timer_Tick(Object sender, EventArgs e)

   at System.Windows.Forms.Timer.OnTick(EventArgs e)

   at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies ************** mscorlib

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase:

file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

----------------------------------------

LiveSupport

    Assembly Version: 1.0.0.0

    Win32 Version: 1.0.0.0

    CodeBase:

file:///C:/Archivos%20de%20programa/CuteSoft/LiveSupport/LiveSupport.exe

----------------------------------------

System.Windows.Forms

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase:

file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5

c561934e089/System.Windows.Forms.dll

----------------------------------------

System

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase:

file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/Sy

stem.dll

----------------------------------------

System.Drawing

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase:

file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d

50a3a/System.Drawing.dll

----------------------------------------

System.Configuration

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase:

file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5

f7f11d50a3a/System.Configuration.dll

----------------------------------------

CuteSoft.Chat.WinClient

    Assembly Version: 3.0.0.0

    Win32 Version: 1.0.0.0

    CodeBase:

file:///C:/Archivos%20de%20programa/CuteSoft/LiveSupport/CuteSoft.Chat.W

inClient.DLL

----------------------------------------

System.Web.Services

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase:

file:///C:/WINDOWS/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f

7f11d50a3a/System.Web.Services.dll

----------------------------------------

System.Xml

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase:

file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e08

9/System.Xml.dll

----------------------------------------

5wajhjh2

    Assembly Version: 3.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase:

file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/Sy

stem.dll

----------------------------------------

XPCommonControls

    Assembly Version: 3.0.2.902

    Win32 Version: 3.0.2.902

    CodeBase:

file:///C:/Archivos%20de%20programa/CuteSoft/LiveSupport/XPCommonControl

s.DLL

----------------------------------------

Microsoft.mshtml

    Assembly Version: 7.0.3300.0

    Win32 Version: 7.0.3300.0

    CodeBase:

file:///C:/WINDOWS/assembly/GAC/Microsoft.mshtml/7.0.3300.0__b03f5f7f11d

50a3a/Microsoft.mshtml.dll

----------------------------------------

NetSpell.SpellChecker

    Assembly Version: 2.1.7.41329

    Win32 Version: 2.1.7.41329

    CodeBase:

file:///C:/Archivos%20de%20programa/CuteSoft/LiveSupport/NetSpell.SpellC

hecker.DLL

----------------------------------------

Microsoft.VisualBasic

    Assembly Version: 8.0.0.0

    Win32 Version: 8.0.50727.42 (RTM.050727-4200)

    CodeBase:

file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f

5f7f11d50a3a/Microsoft.VisualBasic.dll

----------------------------------------

************** JIT Debugging **************

Keep me posted