Hi When we don't have a helpdesk person available we want to change the "Please leave a message" screen to just have a message on there but not to have the form were you can enter Your Name, Email etc...

 

We have changed the "SupportFeedback.aspx" file so that is has our message but we don't know how to get rid of the form bit of the page.

 

can someone please help us with that - cheers

asmith1972,

yes we know that bit but we want to get rid of the form were you can enter Your Name, Email etc... What bit do we need to remove to get rid of this?

 

thanks

asmith1972,

Hi Adam

i don't think you understand, or maybe we are doing this wrong. But basically we don't want user to have the ability to leave a message when we are Offline. All we want to happen is that if they click on the "Offline" button they either get redirected to our normal Helpdesk logging system or a message pops up and just says "Please log a Helpdesk Call"

 

Can this be done?

 

If so how?

asmith1972,

 

Yes. Please follow the steps below:

 

1. Open CuteSoft_Client\CuteChat\SupportRedirect.Aspx

 

2. Modify the following code:

 

 Response.Redirect("SupportFeedback.aspx?Referrer="+Server.UrlEncode(Request.QueryString["Referrer"]));