Support forums - Setting Culture for Chat

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Setting Culture for Chat

Last post 03-09-2007, 12:42 PM by Adam. 11 replies.


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03-07-2007, 7:41 PM 27238

pltremblay
Joined on 03-08-2007
Posts 8

Setting Culture for Chat

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I have fully integrated CuteSoft LiveSupport to our web solution and translate SupportCustomer, SupportCustomer2, SupportFeedBack ASPXs pages but now im facing with SupportClient.aspx that inherits ChatPageBase so I can't inherit my base page to translate automaticly...

Ive seen that there is localization XML files but they only seems to work with Client settings OR can be overrides by a server culture ex. fr-CA... I want to set the culture depending on information I have in MY solution (User culture)... We are currently using culture in our solution by setting the System.Threading.Thread.CurrentThread.CurrentCulture to the culture we want to use...is there any way to map CuteChat on this? Or overrides and set the culture we want per user?

Thanks

03-07-2007, 7:49 PM 27239 in reply to 27238

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Setting Culture for Chat

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pltremblay,

Step 1. Login as admin and click the chat admin button.

Step 2. Choose the Configuration tab.

Step 3. Choose the Culture Type to "Default Server"

Step 4. In the Custom Culture field, type the custom culture name. For example: fr-FR

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

03-08-2007, 7:27 AM 27246 in reply to 27239

pltremblay
Joined on 03-08-2007
Posts 8

Re: Setting Culture for Chat

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The only choice I have in culture type are:

1- Default (Client)

2- Server

3- Client

And this is in admin of Cutechat I have just installed because I don't have admin screen in the integration package of LiveSupport...

03-08-2007, 9:56 AM 27254 in reply to 27246

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Setting Culture for Chat

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Cute Chat and Cute Live Support shares the same admin consolde and integration package.

Step 5: Add the chat admin button in your web pages

<%if (CuteSoft.Chat.ChatWebUtility.CurrentIdentityIsAdministrator)
{%>
<Asp:HyperLink runat=server NavigateUrl="~/CuteSoft_Client/CuteChat/Admin/" ID="Hyperlink1" NAME="Hyperlink1">Chat Admin</Asp:HyperLink>
<%} %>

>>Step 4. In the Custom Culture field, type the custom culture name. For example: fr-FR

Custom Culture field is just under the culture type selection.

03-08-2007, 10:23 AM 27257 in reply to 27239

pltremblay
Joined on 03-08-2007
Posts 8

Re: Setting Culture for Chat

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Adam:

pltremblay,

Step 1. Login as admin and click the chat admin button.

Step 2. Choose the Configuration tab.

Step 3. Choose the Culture Type to "Default Server"

Step 4. In the Custom Culture field, type the custom culture name. For example: fr-FR

The step 3 can't be set because I do not have this Culture Type... Like I said I have only 3 choice in the drop down of Culture Type :

Default (Client)

Client

Server

We are currently integrating the live support to be part of our solution and hte possibility to be multi-culture is mandatory... hope we can find a way to correct/implement fast...

Thanks

03-08-2007, 10:36 AM 27259 in reply to 27257

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Setting Culture for Chat

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In those three options, can you just choose 'server'?

03-08-2007, 10:55 AM 27262 in reply to 27259

pltremblay
Joined on 03-08-2007
Posts 8

Re: Setting Culture for Chat

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Yes but if I do so it will always take the Culture that I put in the CustomCulture... ex fr-CA....

But we need to set different culture for our Users...server side....actually we set the Thread culture for our solution...is there a way to map the chat ressource on the thread culture?

03-08-2007, 1:05 PM 27269 in reply to 27262

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Setting Culture for Chat

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pltremblay:

Yes but if I do so it will always take the Culture that I put in the CustomCulture... ex fr-CA....

Yes.

pltremblay:

But we need to set different culture for our Users...server side....actually we set the Thread culture for our solution...is there a way to map the chat ressource on the thread culture?

No. It's by design. Unless you change the source code of it and recompile the whole project.

03-08-2007, 2:19 PM 27275 in reply to 27269

pltremblay
Joined on 03-08-2007
Posts 8

Re: Setting Culture for Chat

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Do we have the source code in the package to modify this part?

03-08-2007, 4:40 PM 27281 in reply to 27275

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Setting Culture for Chat

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The source code is only available to the source code license. Please check the following thread for the information of source code license.

http://cutesoft.net/forums/thread/26695.aspx

03-09-2007, 6:52 AM 27299 in reply to 27281

pltremblay
Joined on 03-08-2007
Posts 8

Re: Setting Culture for Chat

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Can we expect this feature to be implements in the next version/patch? Because we wont go for the source code license since we are a development company and we wont get a ROI on this kind of license...

Thanks

03-09-2007, 12:42 PM 27307 in reply to 27299

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Setting Culture for Chat

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pltremblay:

Can we expect this feature to be implements in the next version/patch? Because we wont go for the source code license since we are a development company and we wont get a ROI on this kind of license...

Thanks

No. We don't have plan to change this part in the new version.