Support forums - Trying live support software

Support forums » Products » Cute Live Support » Re: Trying live support software

Trying live support software

Last post 12-18-2006, 4:12 PM by Adam. 1 replies.


	Sort Posts: Previous Next

12-07-2006, 5:41 AM 24952

Fricco
Joined on 12-07-2006
Posts 1

Trying live support software

Reply Quote

I get an error when trying to login to Live Support Operator.

Error message is : Clinet found response content type of "text/html; charset=utf-8", but expected "text/xml"

I entered http://localhost/livesupport/default.aspx as Web service url

admin as User name and admin as Password.

What is the solution to this problem? Thanks.

12-18-2006, 4:12 PM 25204 in reply to 24952

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Trying live support software

Reply Quote

Please check the following step:

Logging in as an operator:

When you initially open the program you will see the screen below:

Web service Url: The Url of your website which contains CuteSoft_client folder.

User name: The operator user name.

Password: The operator password.

Remember password: Check this box, if you want to save this password for next login.

Go to Windows->Start->All Programs->Cute Live Support->Config Live Support Operator to set default value of Web service Url:
<add key="CuteChatServiceUrlBase" value="http://yoursite.com"/>

Important note about Web service Url
You must upload your CuteSoft_client folder to this exact location. For example, if the folder is located at http://yoursite.com/livesupport/CuteSoft_Client, then the URL here is http://yoursite.com/livesupport. Incorrect URL can cause exceptions.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx