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Error: Edit Text/HTML is currently unavailable

Last post 11-14-2005, 1:45 PM by Adam. 3 replies.
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  •  11-14-2005, 12:28 PM 12630

    Error: Edit Text/HTML is currently unavailable

    I get the error mentioned in the subject, anytime an edit Icon using the CuteEditor is clicked. On Friday October 11 one of my users was able to edit content just fine. The next day another user tried to edit content and received the error. I am using DNN 3.1.0 and CuteEditor 4.5 running on Windows Server 2003. I did not change anything between the time it was working and when it stopped working.
     
    I read an old post about clicking the Synchronize Database And File System link. I tried that. I also checked permissions on the DotNetNuke root folder and noticed the Network Service account was not in the list. I added it and set the rights to full control for testing purposes. I restarted the web server. Still does not work.
     
    Here is the exact error from the DNN log.
     
    11/14/2005 9:25:22 AM   Module Load Exception   host     ModuleId: -1; ModuleDefId: -1; FriendlyName: ...
    ModuleId: -1
    ModuleDefId: -1
    FriendlyName:
    ModuleControlSource:
    AssemblyVersion: 03.01.00
    Method: DotNetNuke.UI.UserControls.TextEditor.Page_Load
    FileName:
    FileLineNumber: 0
    FileColumnNumber: 0
    PortalID: 0
    PortalName: Association of Oregon Counties
    UserID: 1
    UserName: host
    ActiveTabID: 36
    ActiveTabName: Home
    AbsoluteURL: /aoc/Default.aspx
    AbsoluteURLReferrer: http://www.aocweb.org/aoc/Home/tabid/36/Default.aspx
    ExceptionGUID: 9b25a0b5-ee66-461a-9ca4-f1319c5bcd05
    DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
    InnerException: Object reference not set to an instance of an object.
    Message: DotNetNuke.Services.Exceptions.ModuleLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at DotNetNuke.UI.UserControls.TextEditor.Page_Load(Object sender, EventArgs e) --- End of inner exception stack trace ---
    StackTrace:
    Source:
    Server Name: ######

    Thanks for any attention to this issue.
     
    Jeremy
  •  11-14-2005, 1:07 PM 12631 in reply to 12630

    Re: Error: Edit Text/HTML is currently unavailable

    Jeremy,
     
    It maybe a license problem.

    Please download the temp license file from http://CuteSoft.net/download/temp.zip. 

    The license problem usually results from one of the following scenarios:

    1. The 30-day free evaluation period has expired.

    Solution:

    • Purchase CuteEditor and we will send your own license file to unlock your copy of CuteEditor.
    • Download the evaluation version from the CuteSoft site again and continue your evaluation.

     

     

    2. You have your own license file. But you are using evaluation license file for some reasons.

    Solution:

    • Please find the license file we sent to you and upload it to your server. If you can't find the license file, email us and specify the email address used for purchasing in your email.

       

       

      3. You have placed the order but haven't received the license file for some reason.


      Solution:

      • Email us and specify the email address used for purchasing in your email.

       

       

      4. The actual domain name (or the IP address) has changed.


      Solution:

      • Email us and specify the email address used for purchasing in your email.

      asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
      Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
      asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
      asp wysiwyg html editor: http://cutesoft.net/ASP
      asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
      Live Support: http://cutesoft.net/live-support/default.aspx

    •  11-14-2005, 1:39 PM 12635 in reply to 12631

      Re: Error: Edit Text/HTML is currently unavailable

      Ok. It was a license issue. I'm not sure why it just stopped working. I've been using the license we purchased since September 12, 2005. Actually, now that I look at the date, it stopped working exactly 2 months after we purchased it. What do I do next?

      Thanks,
       
      Jeremy
    •  11-14-2005, 1:45 PM 12636 in reply to 12635

      Re: Error: Edit Text/HTML is currently unavailable

      Jeremy,
       
      For some reasons, you are not using the official license file on your server.
       
      Please find the license file we sent to you and upload it to your server. If you can't find the license file, email us and specify the email address used for purchasing in your email.
       
       

      asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
      Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
      asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
      asp wysiwyg html editor: http://cutesoft.net/ASP
      asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
      Live Support: http://cutesoft.net/live-support/default.aspx

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