Features of the Cute Live Support


Unlimited operators, Unlimited departments

Create unlimited departments, assign an unlimited number of operators to each department. It's not a host solution. You own it.

No monthly or service fees

As a software based solution there are no additional monthly fees, service fees or per operator charges.

Spell Checker

Eliminate spelling mistakes with our powerful spell checker, which automatically outlines mistakes as you type.

Customizable Visitor Popup Messenger

Upload your company logo and operator photo. Customize operator greeting and system messages.

Receive an alert

when a visitor clicks your live chat button.

Canned Responses

With the click of a mouse, you can send pre-written answers to commonly asked questions.

See all visitors

on your website as visitors move from page to page.

Proactive Chat

Invite your website visitors to chat with you in a private, one-on-one sales and support environment.

Chat Transfer

Transfer calls from one operator to the other, for example transfer a customer from a sales assistant to a support operator or escalate a call from an operator to a manager.

AJAX enabled live chat solution, No page refreshes

Comes with rich AJAX Based Interface allowing you to work smarter and efficiently.

No additional software is needed.

No special plug-ins, Java Applets, DLL's or ActiveX Controls needed to be installed to be installed by your users.

Compelling end-user experience

Cute Live Support has one of the easiest and most intuitive user interfaces ever created. Its unique set of features include rich text, image emoticons, sound effects, user selected fonts, text and avatar icons, and more.

Fast response time even on a slow connection

Only relevant information is transferred between client browser and the chat sever and only when some action by either side is required, providing for superior performance.

Graphical emoticons.

Sometimes, one image costs thousands words.

File Transfer

It is easy for agents and visitors to attach files to conversation. Screen shots, manuals, documents and many more.

Typing Indicator

Both the visitor and operator know when the other party is typing a message.

Presence & Status

Able to view contact's status and presence.

Offline Messaging Delivery

Your web site visitor clicks on Live Support graphic on your web site when you are off-line. Your web site visitor can leave a message.

Sound Effects

Sounds play when a new message is received or someone enters the room.

Support for conversation logging.

History are perfectly kept and can be searched by admin or staff members by date range, or for specific staff or customer.

High reliability, scalability and high load support

With a fully multi-threaded communications engine, Cute Live Support can support hundreds of web chat rooms and thousands of visitors without any degradation in response time.

Full Integration with an existing user profiles database

Developers can easily integrate Cute Live Support with any membership database (e.g. portal or forums database) so users can chat with their existing screen names and profiles. No need to recreate everything you already have in place.

Easy installation

Support for xcopy installation and side-by-side installation.

Firewall Support

HTTP Tunneling to work through firewalls and proxy servers.

Multiple Simultaneous Chat Sessions

One operator can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Operator Console.

Multi-language support

Localization can be set with a simple property. You can even create your own XML files or alter the included Spanish, German, and French XML files to customize how text appears.

Operator Room

This built-in feature allows for internal operator and administrator communication.

Real Time Website Visitor Monitoring

View visitor's IP address, host name, country, browser type, pages visited, referrer address, and other information. This information will allow you to better define your marketing strategies.

Minimizing to Windows System Tray

When you don't have ongoing chat sessions with customers, Operator Console can be minimized to Windows System Tray - small area in the bottom right corner of the screen, near the clock. When your website visitors calls, Operator Console will pop up from the System Tray automatically, and you will be able to answer the call.

Auto Invite/Accept Visitor

This "pro-active" feature allows you to automate/configure a timed chat invite graphic to pop up on a specific page of your website after a designated time. This is great for inviting visitors to chat who linger on a particular page for a while.