Unlimited operators, Unlimited departments
Create unlimited departments, assign an unlimited number of operators to each department. It's not a host solution. You own it.
Customizable Visitor Popup Messenger
Upload your company logo and operator photo. Customize operator greeting and system messages.
Real Time Website Visitor Monitoring
View visitor's IP address, host name, country, browser type, pages visited, referrer address, and other information. This information will allow you to better define your marketing strategies.
Transfer calls from one operator to the other, for example transfer a customer from a sales assistant to a support operator or escalate a call from an operator to a manager.
AJAX enabled live chat solution, No page refreshes
Comes with rich AJAX Based Interface allowing you to work smarter and efficiently.
Offline Messaging Delivery
Your web site visitor clicks on Live Support graphic on your web site when you are off-line. Your web site visitor can leave a message.
Support for conversation logging.
History are perfectly kept and can be searched by admin or staff members by date range, or for specific staff or customer.
Multiple Simultaneous Chat Sessions
One operator can handle any number of chat sessions at the same time. Each
session runs in a separate room tab in the Operator Console.
Auto Invite/Accept Visitor
This "pro-active" feature allows you to automate/configure a timed chat invite graphic to pop up on a specific page of your website after a designated time. This is great for inviting visitors to chat who linger on a particular page for a while.