Support
Get help — and get answers fast.
Whether you're evaluating a product, integrating a component, or choosing a license, our team and docs are here to help.
Get help
Three ways to reach us.
Live chat
Chat with us during business hours (9am–6pm Eastern) for quick questions.
Documentation
Browse developer guides, examples, and API references in Resources.
Email support
Reach technical support at support@richscripts.com and sales at sales@richscripts.com.
FAQ
Frequently asked questions.
How does licensing work?
Most Richscripts products use perpetual licensing — you pay once and own that version for life, with optional source-code licenses for teams that need them. See the Licensing and Pricing pages for details per product.
Can I try before I buy?
Yes. Downloads include trial builds you can evaluate in your own environment, and hosted products like MyLiveChat offer free plans so you can start immediately.
Which platforms are supported?
We ship components for JavaScript, ASP.NET, ASP.NET Core, Classic ASP, PHP, and Blazor. Live chat is available hosted or self-hosted, and our AI apps run in the cloud.
Do the editors produce clean HTML?
Yes. Our editors are built to output clean, standards-compliant HTML/XHTML with no deprecated tags, and include a Paste-from-Word feature that strips Microsoft Word markup.
How long are products supported?
Richscripts has shipped and supported products since 2003. We maintain long product lifecycles specifically so teams building long-lived apps can depend on them for years.
Can I get help with integration?
Absolutely. Reach out through live chat or email and our team will help you scope an integration, pick the right product, or resolve a technical issue.
Do you offer volume or source-code licensing?
Yes — many products offer developer, team, and source-code license tiers, plus volume options. Contact sales@richscripts.com for a quote tailored to your team.
Still have a question?
Reach our team directly — we're happy to help you find the right answer.