Hi Adam,   followin suggestions of a previous post, I have changed ''SupportRedirect.aspx'' so that when there are no available operator the user is redirected to our web site feedback form. It works fine, but here is the question: how to avoid that the click on the ''offline'' buttton open a popup window?  

Dear Adam, it works!   Thanks for your support, I will keep testing and then buy it :)  

Adam,   I have sent you the password by email using the ''Contact/Send email'' button.    I will keep th eoperator client logged.   Thanks for helping, if this works I will buy right away.

I have tried whatever I can to make LiveSupport working. I have installed without problems, the operator client works, the LiveSupport icon on the web site works, but the client do not track visitors nor is able to repond to the chat requests. It is one week that I'm dealing with this and I didn't get real support from you. Maybe the product is ...

Forgot to mention: my computer is part of Windows 2003 server domain. What port is used by the operator client?

I have disabled the firewaal, I also also opened the port 80, but nothing. I cannot track the customer nor receive chat requests. The operator clients login correctly and the chat icon on the web site works fine. I'm on line right now, you can try here: http://www.tigal.com/livesupport.asp    

Not clear what screenshot do I have to post...   Here is the problem again:   1) LiveSupport Operator software works fine 2) ''Chat now'' icon works fine (goes online and off-line accordingly with the operator status) 3) When operator is on line I can click on the ''chat now'' button, fill in the name and email, and submit. BUT: ...

Adam, any clue? I'm sorry but if I cannot make this working I have to give up.

The problem is that I do not see any ''Queue request'' all the buttons are gray. Despite the visitor is waiting for the operator to accept the call, in the operator software I see Visitors = 0. FYI, the operator softare runs on Vista Business. The chat icon on the web site goes ''on line'' and ''off line'' accordingly to the operator status.

I have installed the demo version to test Live Support, no problems during the installation and everything seems to work fine but the chat.   I can enter in the administration an create operators. I have installed the operator software and I can login. The ''Chat now'' image changes accordingly to the operator logged or not.   But ...