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  • RESOLUTION

    The error was being caused by a limit in the number of connections on the website. &nbsp; To confirm this, we checked the HTTPERR Log files located in: &nbsp;&nbsp;&nbsp;%SYSTEMROOT%\System32\LogFiles\HTTPERR\ &nbsp; The log showed ConnLimit as the cause of the 503 errors. &nbsp; This can be resolved in the IIS Manager ...
    Posted to Cute Live Support (Forum) by ByronJones on May 6, 2009
  • Re: Operator Map Image and [ProcessInstruction] tag

    We are also seeing the [ProcessingInstruction] tag in some of our canned messages.&nbsp; We found that pressing the backspace prior to sending the canned message caused it to disappear.&nbsp; From looking at the snippets.xml, it appears that this might be the result of additional html/xml tags from cutting/pasting Word formatted HTML when ...
    Posted to Cute Live Support (Forum) by ByronJones on May 6, 2009
  • Re: Operator Console - Error at Login: (503) Server Unavailable

    &nbsp; It would seem that we are seeing the same type of error as the customer in that thread, however, we aren't running the Oracle product they mention, so their resolution doesn't provide any help for us. The website www.jsilny.com is a basic company website, with a relatively small customer portal running custom asp.net pages connecting to a ...
    Posted to Cute Live Support (Forum) by ByronJones on April 12, 2009
  • Re: Operator Console - Error at Login: (503) Server Unavailable

    Please note that this is an issue which is seriously impacting a production system, so a prompt resolution to this issue would be much appreciated by my clients. &nbsp; Thanks - Byron Jones
    Posted to Cute Live Support (Forum) by ByronJones on April 8, 2009
  • Operator Console - Error at Login: (503) Server Unavailable

    When my users login, they receive the following error message most (but not all) of the the time: &nbsp; &nbsp;&nbsp;&nbsp;Failed to connect chat service: &nbsp;&nbsp;&nbsp;System.Net.WebException: The remote server returned an eror: (503) Server Unavailable. &nbsp;&nbsp;&nbsp;at ...
    Posted to Cute Live Support (Forum) by ByronJones on April 3, 2009