We recently had an agent whose chat session with a visitor was not recorded in the CuteLiveSupport database. We do have a licensed copy and the *.lic file is in the application bin folder. Other chat sessions have been recorded into the database. The chat session did work, just the details were never inserted into the database tables.

Just prior to this event, the agent did receive a strange message in the console.

Connection to the chat server is lost.

You account has logged in from another place!

As said, the agent did chat with the visitor successfully. But the agent went back to look for the records and they did not appear in the search.

Any help you can give on this would be appreciated.