Ken,

 

I got the same error as posted. After reinstalled the client as instructed, the error message disappeared, but the customer could not see the message I sent. Then I applied the above mentioned solution on the server end, the "On Line Support" icon for customers disappeared from our website. Please help to fix it..

 

Finalcustomer,

 

Did you try it and did it work for you?

 

Thanks,

 

Cindy