Hi tatva130,
Do you get the same issue on demo http://www.cutesoft.net/example/general.aspx? If the demo works for you, please download the latest version and try again.
Latest version downloads http://www.cutesoft.net/downloads/folders/21904/download.aspx
If the latest version still get the same issue, please show me the full html code(Original and extra ) what you are testing. So we can check it for you.
Regards,
Ken