Hi HenryLim,
1. The Messenger body is necessary
2. If you do not want the cofirm message show and show the chat window directly, please try the way below
a) Open file \CuteSoft_Client\CuteChat\IntegrationUtility.js.aspx
b) Find method below
function ContinueShowResponse()
c) Change the line below in the method above
msgs.push("You have "+info.Messages.length+" new message(s).");
d) Change to
Chat_OpenMessengerDialog();
win.Close();
msgs.push("You have "+info.Messages.length+" new message(s).");
Regards,
Ken